EVOLUTION-NINJA
Edit File: 1680081838.M425318P231563.myaccount8.wpcpanel.com,S=66771,W=67969:2,S
Return-Path: <support@safepalsupport.zendesk.com> Delivered-To: ds@e24.com.au Received: from myaccount8.wpcpanel.com by myaccount8.wpcpanel.com with LMTP id afyZGK4DJGSLiAMAycIfzw (envelope-from <support@safepalsupport.zendesk.com>) for <ds@e24.com.au>; Wed, 29 Mar 2023 20:23:58 +1100 Return-path: <support@safepalsupport.zendesk.com> Envelope-to: ds@e24.com.au Delivery-date: Wed, 29 Mar 2023 20:23:58 +1100 Received: from outbyoip12.pod27.use2.zdsys.com ([192.161.152.42]:53666) by myaccount8.wpcpanel.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.96) (envelope-from <support@safepalsupport.zendesk.com>) id 1phS1z-000yDl-2m for ds@e24.com.au; Wed, 29 Mar 2023 20:23:58 +1100 Received: from zendesk.com (ip-10-222-50-91.us-east-2.compute.internal [10.222.50.91]) by outbyoip12.pod27.use2.zdsys.com (Postfix) with ESMTP id 4Pmh1350pFz14K2k for <ds@e24.com.au>; Wed, 29 Mar 2023 09:23:02 +0000 (UTC) Date: Wed, 29 Mar 2023 09:23:02 +0000 From: "SafePal Support (SafePal)" <support@safepalsupport.zendesk.com> Reply-To: SafePal <support+id133653@safepalsupport.zendesk.com> To: Dominic <ds@e24.com.au> Message-ID: <LZXM73LO77P_6424037627432_554a38325354_sprut@zendesk.com> In-Reply-To: <1679930072.217399360@f32.my.com> <LZXM73LO77P_6422a15710266_3e4a382116da_sprut@zendesk.com> References: <LZXM73LO77P@zendesk.com> <LZXM73LO77P_6421affc3d6d9_3f4a381022976_sprut@zendesk.com> <LZXM73LO77P_6422a15710266_3e4a382116da_sprut@zendesk.com> <1679930072.217399360@f32.my.com> <1680041784.444612007@f27.my.com> Subject: [SafePal] Re: Re missing Token and price Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_642403768db41_554a383254d"; charset=utf-8 Content-Transfer-Encoding: 7bit X-Delivery-Context: event-id-14069283474587 Auto-Submitted: auto-generated X-Auto-Response-Suppress: All X-Mailer: Zendesk Mailer X-Zendesk-From-Account-Id: 46c3e4a X-Zendesk-Email-Id: 01GWPAV1E1BPC2E0E7K68X3PE7 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=zendesk.com; q=dns/txt; s=zendesk2; t=1680081782; bh=rD0GcTzvmzCqTfEaUsF2H7dL4mFyXx+Mrjl1xU4II/I=; h=date:from:reply-to:to:message-id:in-reply-to:references:subject:mime-version:content-type:content-transfer-encoding; b=RTWoSjYVXo8Bdd1128Ks/u9finAq5abj3MxUy6A8ZQLA7q7mmtAO0Gi2LrWEWfLytCLq3enSehDu6X1PMzXaJt4s7N4Lea1Dn+EIdENHb1+CpNurHmFmaEdMmta01NiHoDJ4lbyrPz9BtiQriByGszTL5KFubGrBeCvgIKr1Pdk2IapPyBUrFLHdgAInhqOxvtdpRQ7SvRRDb2TO0BBV+6fOArzOyL6HpL4j/oJKO5m9HLbS18WercAMi+TGJ8JAPAbyGFJVUVPiG3H39nGPCDys8nF3V8QvExMZLIGLvdnBAaB7WYtaAVfcxw4bqpjUsSjM5JXzi45fJfV451lYPQ== X-Spam-Status: No, score=-7.3 X-Spam-Score: -72 X-Spam-Bar: ------- X-Ham-Report: Spam detection software, running on the system "myaccount8.wpcpanel.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Your request (133653) has been updated. To add additional comments, reply to this email or click the link below: https://safepalsupport.zendesk.com/hc/requests/133653 Content analysis details: (-7.3 points, 4.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.8 BAYES_50 BODY: Bayes spam probability is 40 to 60% [score: 0.5000] -7.5 USER_IN_DEF_SPF_WL From: address is in the default SPF welcome-list -0.0 SPF_PASS SPF: sender matches SPF record 0.0 HTML_FONT_LOW_CONTRAST BODY: HTML font color similar or identical to background 0.0 HTML_MESSAGE BODY: HTML included in message 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature -0.1 DKIM_VALID_EF Message has a valid DKIM or DK signature from envelope-from domain -0.5 ENV_AND_HDR_SPF_MATCH Env and Hdr From used in default SPF WL Match -0.0 DKIMWL_WL_HIGH DKIMwl.org - High trust sender X-Spam-Flag: NO ----==_mimepart_642403768db41_554a383254d Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Your request (133653) has been updated. To add additional comments, reply= to this email or click the link below: https://safepalsupport.zendesk.com/hc/requests/133653 ---------------------------------------------- SafePal Support, Mar 29, 2023, 17:23 GMT+8 Hi Dominic, The issue apparently come from the XDC node that get issue to send the da= ta to the wallets providers. Sorry for the ionconvenience, we hope that they will solve it from their = side. If a blockchain or node get issue, there is nothing that we can do form o= ur side. For sure, our dev department is aware of this and if they can change the = node or do anything they will do it. Appreciate your understanding and cooperation. Best regards, Jack SafePal Support Team SafePal--Crypto Made Simple I SafePal Official Links ---------------------------------------------- Dominic, Mar 29, 2023, 06:16 GMT+8 No I didn't resynchronized the app the display of the amount and balance = just reappeared after 30 min or so... I would say there is a possibility = an API connection error with the XinFin network...?? My DECENT hardwardware also was doing the same thing...failing to displa= y bance ... -- Sent from myMail for Android Tuesday, 28 March 2023, 07:12pm +11:00 from SafePal Support (SafePal) sup= port@safepalsupport.zendesk.com: > Your request (133653) has been updated. To add additional comments, rep= ly to this email or click the link below: > https://safepalsupport.zendesk.com/hc/requests/133653 > >  > > **SafePal Support** (SafePal) > > Mar 28, 2023, 16:12 GMT+8 > > Hi Dominic, > > Sorry but did you resynchronized your app as shown in the previous emai= l? > > We understood that your XDC balance disapeared but we need to know if t= he resynchronization has solved it? > > Maybe you meant that you have resynchronized, the funds have appeared a= nd disapeared an hour later? > > Also, please copy and past us your XDC address if you still have the is= sue. > > Appreciate your cooperation. > > Best regards, > > Jack > > SafePal Support Team > > > > SafePal--Crypto Made Simple I SafePal Official Links > >  > > **Dominic** > > Mar 27, 2023, 23:14 GMT+8 > > It started to show up after about an hour....this is the second time it= happened in a week... But it's only with the XDC - XRC TOKEN > MY XRP AND XLM I don't have any issues with the balance and price being= displayed... > > -- > Sent from myMail for Android > > Tuesday, 28 March 2023, 02:03am +11:00 from SafePal Support (SafePal) s= upport@safepalsupport.zendesk.com: > > > > Your request (133653) has been updated. To add additional comments, r= eply to this email or click the link below: > > https://safepalsupport.zendesk.com/hc/requests/133653 > > > >  > > > > **SafePal Support** (SafePal) > > > > Mar 27, 2023, 23:02 GMT+8 > > > > Hi Dominic, > > > > Thank you very much for reaching out to SafePal! > > > > Can you please tell us if your funds still not shown? > > > > Please be sure to have a powerfull enough internet connection ,wifi i= s better, if it still not working ,please resynchronize your wallet. > > > > To resynchronize your wallet, please be sure that you have successful= ly backed up your recovery phrase and verified this backup. > > > > To verify your backup, please click your wallet name at the top of th= e app, select the 3 dot button next to the wallet name, select "mnemonic = phrase" and write these 12/24 words on a paper, in the right order (be aw= are that nobody can find it for you if you lose your phrase), be attentiv= e to each letter, if you do 1 mistake, for example, if you write "leak" i= nstead of "lake" or "tell" instead of "tall", you will not be able to rec= over your funds, and nobody will be able to help you to locate the mistak= e. > > > > Once you have your phrase on your paper, please install the Safepal a= pp on a second phone, then create a password and select "software wallet/= import/import via mnemonic", then enter the seed phrase, enter a random n= ame and import your wallet. > > > > You will normally see your funds, if you see them, the recovery is su= ccessful, so you can uninstall the app from this 2nd phone, then reinstal= l it on your 1st phone and import the wallet with your phrase. > > > > Your issue should be solved after that and your XDC should be shown. > > > > Best regards, > > > > Jack > > > > SafePal Support Team > > > > > > > > SafePal--Crypto Made Simple I SafePal Official Links > > > >  > > > > **Dominic** > > > > Mar 27, 2023, 05:37 GMT+8 > > > > My XDC is missing it's balance and price again...node error appearing= in the nodes page? > > > > This email is a service from SafePal. Delivered by Zendesk > > [LZXM73-LO77P] > >  > > **SafePal Support** (SafePal) > > Mar 27, 2023, 23:02 GMT+8 > > Hi Dominic, > > Thank you very much for reaching out to SafePal! > > Can you please tell us if your funds still not shown? > > Please be sure to have a powerfull enough internet connection ,wifi is = better, if it still not working ,please resynchronize your wallet. > > To resynchronize your wallet, please be sure that you have successfully= backed up your recovery phrase and verified this backup. > > To verify your backup, please click your wallet name at the top of the = app, select the 3 dot button next to the wallet name, select "mnemonic ph= rase" and write these 12/24 words on a paper, in the right order (be awar= e that nobody can find it for you if you lose your phrase), be attentive = to each letter, if you do 1 mistake, for example, if you write "leak" ins= tead of "lake" or "tell" instead of "tall", you will not be able to recov= er your funds, and nobody will be able to help you to locate the mistake.= > > Once you have your phrase on your paper, please install the Safepal app= on a second phone, then create a password and select "software wallet/im= port/import via mnemonic", then enter the seed phrase, enter a random nam= e and import your wallet. > > You will normally see your funds, if you see them, the recovery is succ= essful, so you can uninstall the app from this 2nd phone, then reinstall = it on your 1st phone and import the wallet with your phrase. > > Your issue should be solved after that and your XDC should be shown. > > Best regards, > > Jack > > SafePal Support Team > > > > SafePal--Crypto Made Simple I SafePal Official Links > >  > > **Dominic** > > Mar 27, 2023, 05:37 GMT+8 > > My XDC is missing it's balance and price again...node error appearing i= n the nodes page? > > This email is a service from SafePal. Delivered by Zendesk > [LZXM73-LO77P] ---------------------------------------------- SafePal Support, Mar 28, 2023, 16:12 GMT+8 Hi Dominic, Sorry but did you resynchronized your app as shown in the previous email?= We understood that your XDC balance disapeared but we need to know if the= resynchronization has solved it? Maybe you meant that you have resynchronized, the funds have appeared and= disapeared an hour later? Also, please copy and past us your XDC address if you still have the issu= e. Appreciate your cooperation. Best regards, Jack SafePal Support Team SafePal--Crypto Made Simple I SafePal Official Links ---------------------------------------------- Dominic, Mar 27, 2023, 23:14 GMT+8 It started to show up after about an hour....this is the second time it h= appened in a week... But it's only with the XDC - XRC TOKEN MY XRP AND XLM I don't have any issues with the balance and price being = displayed... -- Sent from myMail for Android Tuesday, 28 March 2023, 02:03am +11:00 from SafePal Support (SafePal) sup= port@safepalsupport.zendesk.com: > Your request (133653) has been updated. To add additional comments, rep= ly to this email or click the link below: > https://safepalsupport.zendesk.com/hc/requests/133653 > >  > > **SafePal Support** (SafePal) > > Mar 27, 2023, 23:02 GMT+8 > > Hi Dominic, > > Thank you very much for reaching out to SafePal! > > Can you please tell us if your funds still not shown? > > Please be sure to have a powerfull enough internet connection ,wifi is = better, if it still not working ,please resynchronize your wallet. > > To resynchronize your wallet, please be sure that you have successfully= backed up your recovery phrase and verified this backup. > > To verify your backup, please click your wallet name at the top of the = app, select the 3 dot button next to the wallet name, select "mnemonic ph= rase" and write these 12/24 words on a paper, in the right order (be awar= e that nobody can find it for you if you lose your phrase), be attentive = to each letter, if you do 1 mistake, for example, if you write "leak" ins= tead of "lake" or "tell" instead of "tall", you will not be able to recov= er your funds, and nobody will be able to help you to locate the mistake.= > > Once you have your phrase on your paper, please install the Safepal app= on a second phone, then create a password and select "software wallet/im= port/import via mnemonic", then enter the seed phrase, enter a random nam= e and import your wallet. > > You will normally see your funds, if you see them, the recovery is succ= essful, so you can uninstall the app from this 2nd phone, then reinstall = it on your 1st phone and import the wallet with your phrase. > > Your issue should be solved after that and your XDC should be shown. > > Best regards, > > Jack > > SafePal Support Team > > > > SafePal--Crypto Made Simple I SafePal Official Links > >  > > **Dominic** > > Mar 27, 2023, 05:37 GMT+8 > > My XDC is missing it's balance and price again...node error appearing i= n the nodes page? > > This email is a service from SafePal. Delivered by Zendesk > [LZXM73-LO77P] ---------------------------------------------- SafePal Support, Mar 27, 2023, 23:02 GMT+8 Hi Dominic, Thank you very much for reaching out to SafePal! Can you please tell us if your funds still not shown? Please be sure to have a powerfull enough internet connection ,wifi is be= tter, if it still not working ,please resynchronize your wallet. To resynchronize your wallet, please be sure that you have successfully b= acked up your recovery phrase and verified this backup. To verify your backup, please click your wallet name at the top of the ap= p, select the 3 dot button next to the wallet name, select "mnemonic phra= se" and write these 12/24 words on a paper, in the right order (be aware = that nobody can find it for you if you lose your phrase), be attentive to= each letter, if you do 1 mistake, for example, if you write "leak" inste= ad of "lake" or "tell" instead of "tall", you will not be able to recover= your funds, and nobody will be able to help you to locate the mistake. Once you have your phrase on your paper, please install the Safepal app o= n a second phone, then create a password and select "software wallet/impo= rt/import via mnemonic", then enter the seed phrase, enter a random name = and import your wallet. You will normally see your funds, if you see them, the recovery is succes= sful, so you can uninstall the app from this 2nd phone, then reinstall it= on your 1st phone and import the wallet with your phrase. Your issue should be solved after that and your XDC should be shown. Best regards, Jack SafePal Support Team SafePal--Crypto Made Simple I SafePal Official Links ---------------------------------------------- Dominic, Mar 27, 2023, 05:37 GMT+8 My XDC is missing it's balance and price again...node error appearing in = the nodes page? -------------------------------- This email is a service from SafePal. [LZXM73-LO77P]= ----==_mimepart_642403768db41_554a383254d Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable <!DOCTYPE html><html><head> <meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8= "> <style type=3D"text/css"> table td { border-collapse: collapse; } body[dir=3Drtl] .directional_text_wrapper { direction: rtl; unicode-b= idi: embed; } </style> <style type=3D"text/css"> @media only screen and (max-width: 768px) { .simplified-email-footer .namecard { display: block; min-width: 100%; padding: 0 0 16px 0; } .simplified-email-footer .content { padding: 16px; } } </style> </head> <body lang=3D"en-us" style=3D"width: 100%!important; margin: 0; padding: = 0;"> <div style=3D"padding: 10px; line-height: 1.5; font-family: 'Lucida Gra= nde',Verdana,Arial,sans-serif; font-size: 12px; color:#444444;"> <p dir=3D"ltr">Your request (133653) has been updated. To add additio= nal comments, reply to this email or click the link below:<br><a href=3D"= https://safepalsupport.zendesk.com/hc/requests/133653" rel=3D"noreferrer"= >https://safepalsupport.zendesk.com/hc/requests/133653</a></p><p dir=3D"l= tr"></p><div style=3D"margin-top: 25px" data-version=3D"2"><table width=3D= "100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentat= ion"> <tbody><tr> <td width=3D"100%" style=3D"padding: 15px 0; border= -top: 1px dotted #c5c5c5;"> <table width=3D"100%" cellpadding=3D"0" = cellspacing=3D"0" border=3D"0" style=3D"table-layout:fixed;" role=3D"pres= entation"> <tbody><tr> <td valign=3D"top" sty= le=3D"padding: 0 15px 0 15px; width: 40px;"> <img width=3D"4= 0" height=3D"40" alt=3D"" style=3D"height: auto; line-height: 100%; outli= ne: none; text-decoration: none; -webkit-border-radius: 5px; -moz-border-= radius: 5px; border-radius: 5px;" src=3D"https://safepalsupport.zendesk.c= om/images/2016/default-avatar-80.png"> </td> = <td width=3D"100%" style=3D"padding: 0; margin: 0;" valign=3D"top"> = <p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lu= cida Sans',Verdana,Tahoma,sans-serif; font-size: 15px; line-height: 18px;= margin-bottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr"= > <strong>SafePal Support<= /strong> (SafePal) </p> = <p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida = Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; marg= in-bottom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr"> = Mar 29, 2023, 17:23 GMT+8 </p> = <div class=3D"zd-comment" dir=3D"auto" style=3D"color: #= 2b2e2f; line-height: 22px; margin: 15px 0"><p dir=3D"ltr" style=3D"color:= #2b2e2f; line-height: 22px; margin: 15px 0">Hi Dominic,</p><p dir=3D"ltr= " style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0"><br></p><p = dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">T= he issue apparently come from the XDC node that get issue to send the dat= a to the wallets providers.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; li= ne-height: 22px; margin: 15px 0">Sorry for the ionconvenience, we hope th= at they will solve it from their side.</p><p dir=3D"ltr" style=3D"color: = #2b2e2f; line-height: 22px; margin: 15px 0">If a blockchain or node get i= ssue, there is nothing that we can do form our side.</p><p dir=3D"ltr" st= yle=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">For sure, our d= ev department is aware of this and if they can change the node or do anyt= hing they will do it.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-hei= ght: 22px; margin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #2b2e2f= ; line-height: 22px; margin: 15px 0">Appreciate your understanding and co= operation.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; = margin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-heig= ht: 22px; margin: 15px 0">Best regards,</p><p dir=3D"ltr" style=3D"color:= #2b2e2f; line-height: 22px; margin: 15px 0">Jack</p><p dir=3D"ltr" style= =3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">SafePal Support Te= am</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: = 15px 0"> </p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22= px; margin: 15px 0">SafePal--Crypto Made Simple I <a href=3D"https://saf= epal.com/sitemap" rel=3D"noopener noreferrer">SafePal Official Links </a>= </p></div><p dir=3D"ltr"> </p></td> </tr> = </tbody></table> </td> </tr></tbody></table><p dir=3D"ltr"></p><tab= le width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D= "presentation"> <tbody><tr> <td width=3D"100%" style=3D"padding: 15px= 0; border-top: 1px dotted #c5c5c5;"> <table width=3D"100%" cellpadd= ing=3D"0" cellspacing=3D"0" border=3D"0" style=3D"table-layout:fixed;" ro= le=3D"presentation"> <tbody><tr> <td valign=3D= "top" style=3D"padding: 0 15px 0 15px; width: 40px;"> <img w= idth=3D"40" height=3D"40" alt=3D"" style=3D"height: auto; line-height: 10= 0%; outline: none; text-decoration: none; -webkit-border-radius: 5px; -mo= z-border-radius: 5px; border-radius: 5px;" src=3D"https://safepalsupport.= zendesk.com/images/2016/default-avatar-80.png"> </td> = <td width=3D"100%" style=3D"padding: 0; margin: 0;" valign=3D"= top"> <p style=3D"font-family:'Lucida Grande','Lucida Sans Uni= code','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 15px; line-heig= ht: 18px; margin-bottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" di= r=3D"ltr"> <strong>Dominic</strong> = </p> <p style=3D"font-family:'Lucida Grande',= 'Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size:= 13px; line-height: 25px; margin-bottom: 15px; margin-top: 0; padding: 0;= color:#bbbbbb;" dir=3D"ltr"> Mar 29, 2023, 06:16 GMT+8 = </p> <div class=3D"zd-comment z= d-comment-pre-styled" dir=3D"auto"><p style=3D"margin-top: 0px" dir=3D"lt= r">No I didn't resynchronized the app the display of the amount and balan= ce just reappeared after 30 min or so... I would say there is a possibili= ty an API connection error with the XinFin network...??<br> My DECENT har= dwardware also was doing the same thing...failing to display bance ...<br= ></p> = <div><p dir=3D"ltr">--<br> Sent from myMail for Android</p></div>Tuesday,= 28 March 2023, 07:12pm +11:00 from SafePal Support (SafePal) <a href=3D"= mailto:support@safepalsupport.zendesk.com" rel=3D"noreferrer">support@saf= epalsupport.zendesk.com</a>:<br><br><blockquote style=3D"border-left-colo= r: #FC2C38; border-left-style: solid; border-left-width: 1px; margin: 0px= 0px 0px 10px; padding: 0px 0px 0px 10px"><div><div><div><div><div style=3D= "color: #444444; font-size: 12px; line-height: 1.5; padding: 10px"><p di= r=3D"ltr">Your request (133653) has been updated. To add additional comme= nts, reply to this email or click the link below:<br><a href=3D"https://s= afepalsupport.zendesk.com/hc/requests/133653" rel=3D"noreferrer">https://= safepalsupport.zendesk.com/hc/requests/133653</a></p><p dir=3D"ltr"></p><= div style=3D"margin-top: 25px"><table width=3D"100%" cellpadding=3D"0" ce= llspacing=3D"0" border=3D"0"> <tbody><tr> <td width=3D"100%" style=3D= "border-collapse: collapse; border-top-color: #c5c5c5; border-top-style: = dotted; border-top-width: 1px; padding: 15px 0"> <table width=3D"100= %" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"table-layout= : fixed"> <tbody><tr> <td valign=3D"top" styl= e=3D"border-collapse: collapse; padding: 0 15px; width: 40px"> = <img width=3D"40" height=3D"40" alt=3D"" style=3D" -webkit-border-radi= us: 5px; border-radius: 5px; height: auto; line-height: 100%; outline: no= ne; text-decoration: none" src=3D"https://safepalsupport.zendesk.com/imag= es/2016/default-avatar-80.png"> </td> <td w= idth=3D"100%" style=3D"border-collapse: collapse; margin: 0; padding: 0" = valign=3D"top"> <p style=3D"color: #1b1d1e; font-size: 15px; = line-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0" dir=3D"lt= r"> <strong>SafePal Suppor= t</strong> (SafePal) </p> = <p style=3D"color: #bbbbbb; font-size: 13px; line-height: 25px; mar= gin-bottom: 15px; margin-top: 0; padding: 0" dir=3D"ltr"> Ma= r 28, 2023, 16:12 GMT+8 </p> = <div dir=3D"auto" style=3D"color: #2b2e2f; line-height: 22px; margin: 1= 5px 0"><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin:= 15px 0">Hi Dominic,</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-heig= ht: 22px; margin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #2b2e2f;= line-height: 22px; margin: 15px 0">Sorry but did you resynchronized your= app as shown in the previous email?</p><p dir=3D"ltr" style=3D"color: #2= b2e2f; line-height: 22px; margin: 15px 0">We understood that your XDC bal= ance disapeared but we need to know if the resynchronization has solved i= t? </p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin:= 15px 0">Maybe you meant that you have resynchronized, the funds have app= eared and disapeared an hour later?</p><p dir=3D"ltr" style=3D"color: #2b= 2e2f; line-height: 22px; margin: 15px 0">Also, please copy and past us yo= ur XDC address if you still have the issue.</p><p dir=3D"ltr" style=3D"co= lor: #2b2e2f; line-height: 22px; margin: 15px 0"><br></p><p dir=3D"ltr" s= tyle=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">Appreciate you= r cooperation.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22= px; margin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-= height: 22px; margin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #2b2= e2f; line-height: 22px; margin: 15px 0">Best regards,</p><p dir=3D"ltr" s= tyle=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">Jack</p><p dir= =3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">Safe= Pal Support Team</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: = 22px; margin: 15px 0"> </p><p dir=3D"ltr" style=3D"color: #2b2e2f; l= ine-height: 22px; margin: 15px 0">SafePal--Crypto Made Simple I <a href=3D= "https://safepal.com/sitemap" rel=3D"noreferrer">SafePal Official Links <= /a></p></div><p dir=3D"ltr"> </p></td> </tr> = </tbody></table> </td> </tr></tbody></table><p dir=3D"ltr"></p><= table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0"> <= tbody><tr> <td width=3D"100%" style=3D"border-collapse: collapse; bord= er-top-color: #c5c5c5; border-top-style: dotted; border-top-width: 1px; p= adding: 15px 0"> <table width=3D"100%" cellpadding=3D"0" cellspacing= =3D"0" border=3D"0" style=3D"table-layout: fixed"> <tbody><tr> = <td valign=3D"top" style=3D"border-collapse: collapse; = padding: 0 15px; width: 40px"> <img width=3D"40" height=3D"4= 0" alt=3D"" style=3D" -webkit-border-radius: 5px; border-radius: 5px; hei= ght: auto; line-height: 100%; outline: none; text-decoration: none" src=3D= "https://safepalsupport.zendesk.com/images/2016/default-avatar-80.png"> = </td> <td width=3D"100%" style=3D"border-col= lapse: collapse; margin: 0; padding: 0" valign=3D"top"> <p sty= le=3D"color: #1b1d1e; font-size: 15px; line-height: 18px; margin-bottom:= 0; margin-top: 0; padding: 0" dir=3D"ltr"> = <strong>Dominic</strong> </p> <p styl= e=3D"color: #bbbbbb; font-size: 13px; line-height: 25px; margin-bottom: = 15px; margin-top: 0; padding: 0" dir=3D"ltr"> Mar 27, 2023, = 23:14 GMT+8 </p> <div dir=3D= "auto"><p style=3D"margin-top: 0px" dir=3D"ltr">It started to show up aft= er about an hour....this is the second time it happened in a week... But = it's only with the XDC - XRC TOKEN <br> MY XRP AND XLM I don't have any i= ssues with the balance and price being displayed...<br></p> = <div><p dir=3D"ltr">--<br> Sent from myMail for Android</p></div>Tuesday,= 28 March 2023, 02:03am +11:00 from SafePal Support (SafePal) <a href=3D"= mailto:support@safepalsupport.zendesk.com" rel=3D"noreferrer">support@saf= epalsupport.zendesk.com</a>:<br><br><blockquote style=3D"border-left-colo= r: #FC2C38; border-left-style: solid; border-left-width: 1px; margin: 0px= 0px 0px 10px; padding: 0px 0px 0px 10px"><div><div><div><div><div style=3D= "color: #444444; font-size: 12px; line-height: 1.5; padding: 10px"><p dir= =3D"ltr">Your request (133653) has been updated. To add additional commen= ts, reply to this email or click the link below:<br><a href=3D"https://sa= fepalsupport.zendesk.com/hc/requests/133653" rel=3D"noreferrer">https://s= afepalsupport.zendesk.com/hc/requests/133653</a></p><p dir=3D"ltr"></p><d= iv style=3D"margin-top: 25px"><table width=3D"100%" cellpadding=3D"0" cel= lspacing=3D"0" border=3D"0"> <tbody><tr> <td width=3D"100%" style=3D"= border-collapse: collapse; border-top-color: #c5c5c5; border-top-style: d= otted; border-top-width: 1px; padding: 15px 0"> <table width=3D"100%= " cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"table-layout:= fixed"> <tbody><tr> <td valign=3D"top" style= =3D"border-collapse: collapse; padding: 0 15px; width: 40px"> = <img width=3D"40" height=3D"40" alt=3D"" style=3D"-webkit-border-radius= : 5px; border-radius: 5px; height: auto; line-height: 100%; outline: none= ; text-decoration: none" src=3D"https://safepalsupport.zendesk.com/images= /2016/default-avatar-80.png"> </td> <td wid= th=3D"100%" style=3D"border-collapse: collapse; margin: 0; padding: 0" va= lign=3D"top"> <p style=3D"color: #1b1d1e; font-size: 15px; lin= e-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0" dir=3D"ltr">= <strong>SafePal Support</= strong> (SafePal) </p> = <p style=3D"color: #bbbbbb; font-size: 13px; line-height: 25px; margin-= bottom: 15px; margin-top: 0; padding: 0" dir=3D"ltr"> Mar 27= , 2023, 23:02 GMT+8 </p> <d= iv dir=3D"auto" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px = 0"><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15p= x 0">Hi Dominic,</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: = 22px; margin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #2b2e2f; lin= e-height: 22px; margin: 15px 0">Thank you very much for reaching out to S= afePal!</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; mar= gin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height:= 22px; margin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #2b2e2f; li= ne-height: 22px; margin: 15px 0">Can you please tell us if your funds sti= ll not shown?</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22p= x; margin: 15px 0">Please be sure to have a powerfull enough internet con= nection ,wifi is better, if it still not working ,please resynchronize yo= ur wallet.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; = margin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-heig= ht: 22px; margin: 15px 0">To resynchronize your wallet, please be sure th= at you have successfully backed up your recovery phrase and verified this= backup.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; ma= rgin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height= : 22px; margin: 15px 0">To verify your backup, please click your wallet n= ame at the top of the app, select the 3 dot button next to the wallet nam= e, select "mnemonic phrase" and write these 12/24 words on a paper, in th= e right order (be aware that nobody can find it for you if you lose your = phrase), be attentive to each letter, if you do 1 mistake, for example, i= f you write "leak" instead of "lake" or "tell" instead of "tall", you wil= l not be able to recover your funds, and nobody will be able to help you = to locate the mistake.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-he= ight: 22px; margin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #2b2e2= f; line-height: 22px; margin: 15px 0">Once you have your phrase on your p= aper, please install the Safepal app on a second phone, then create a pas= sword and select "software wallet/import/import via mnemonic", then enter= the seed phrase, enter a random name and import your wallet.</p><p dir=3D= "ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0"><br></p= ><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px = 0">You will normally see your funds, if you see them, the recovery is suc= cessful, so you can uninstall the app from this 2nd phone, then reinstall= it on your 1st phone and import the wallet with your phrase.</p><p dir=3D= "ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0"><br></p= ><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px = 0">Your issue should be solved after that and your XDC should be shown.</= p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px= 0">Best regards,</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height:= 22px; margin: 15px 0">Jack</p><p dir=3D"ltr" style=3D"color: #2b2e2f; li= ne-height: 22px; margin: 15px 0">SafePal Support Team</p><p dir=3D"ltr" s= tyle=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0"> </p><p d= ir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">Sa= fePal--Crypto Made Simple I <a href=3D"https://safepal.com/sitemap" rel=3D= "noreferrer">SafePal Official Links </a></p></div><p dir=3D"ltr"> = </p></td> </tr> </tbody></table> </td> </tr= ></tbody></table><p dir=3D"ltr"></p><table width=3D"100%" cellpadding=3D"= 0" cellspacing=3D"0" border=3D"0"> <tbody><tr> <td width=3D"100%" sty= le=3D"border-collapse: collapse; border-top-color: #c5c5c5; border-top-st= yle: dotted; border-top-width: 1px; padding: 15px 0"> <table width=3D= "100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"table-la= yout: fixed"> <tbody><tr> <td valign=3D"top" = style=3D"border-collapse: collapse; padding: 0 15px; width: 40px"> = <img width=3D"40" height=3D"40" alt=3D"" style=3D"-webkit-border-r= adius: 5px; border-radius: 5px; height: auto; line-height: 100%; outline:= none; text-decoration: none" src=3D"https://safepalsupport.zendesk.com/i= mages/2016/default-avatar-80.png"> </td> <t= d width=3D"100%" style=3D"border-collapse: collapse; margin: 0; padding: = 0" valign=3D"top"> <p style=3D"color: #1b1d1e; font-size: 15px= ; line-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0" dir=3D"= ltr"> <strong>Dominic</strong> = </p> <p style=3D"color: #bbbbbb; font-size: 13px; = line-height: 25px; margin-bottom: 15px; margin-top: 0; padding: 0" dir=3D= "ltr"> Mar 27, 2023, 05:37 GMT+8 </p> = <div dir=3D"auto" style=3D"color: #2b2e2f; line-h= eight: 22px; margin: 15px 0">My XDC is missing it's balance and price aga= in...node error appearing in the nodes page?</div><p dir=3D"ltr"> = </p></td> </tr> </tbody></table> </td> </tr= ></tbody></table></div></div><div style=3D"border-top-color: #eeeeee; bor= der-top-style: solid; border-top-width: 1px; color: #aaaaaa; font-size: 1= 2px; line-height: 1.5; margin: 10px 0 14px; padding: 10px"> This email is a service from SafePal. Delivered by <a href=3D"https:/= /www.zendesk.com/support/?utm_campaign=3Dtext&utm_content=3DSafePal&a= mp;utm_medium=3Dpoweredbyzendesk&utm_source=3Demail-notification" sty= le=3D"color: black" rel=3D"noreferrer">Zendesk</a></div><span style=3D"co= lor: #FFFFFF">[LZXM73-LO77P]</span><div style=3D"display: none"> <div> = </div></div></div></div></div></div></blockquote></div><p dir=3D"= ltr"> </p></td> </tr> </tbody></table> = </td> </tr></tbody></table><p dir=3D"ltr"></p><table width=3D"100%" ce= llpadding=3D"0" cellspacing=3D"0" border=3D"0"> <tbody><tr> <td width= =3D"100%" style=3D"border-collapse: collapse; border-top-color: #c5c5c5; = border-top-style: dotted; border-top-width: 1px; padding: 15px 0"> <= table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" sty= le=3D"table-layout: fixed"> <tbody><tr> <td v= align=3D"top" style=3D"border-collapse: collapse; padding: 0 15px; width:= 40px"> <img width=3D"40" height=3D"40" alt=3D"" style=3D" -= webkit-border-radius: 5px; border-radius: 5px; height: auto; line-height:= 100%; outline: none; text-decoration: none" src=3D"https://safepalsuppor= t.zendesk.com/images/2016/default-avatar-80.png"> </td> = <td width=3D"100%" style=3D"border-collapse: collapse; margi= n: 0; padding: 0" valign=3D"top"> <p style=3D"color: #1b1d1e; = font-size: 15px; line-height: 18px; margin-bottom: 0; margin-top: 0; pad= ding: 0" dir=3D"ltr"> <str= ong>SafePal Support</strong> (SafePal) = </p> <p style=3D"color: #bbbbbb; font-size: 13px; line= -height: 25px; margin-bottom: 15px; margin-top: 0; padding: 0" dir=3D"ltr= "> Mar 27, 2023, 23:02 GMT+8 </p> = <div dir=3D"auto" style=3D"color: #2b2e2f; line-heigh= t: 22px; margin: 15px 0"><p dir=3D"ltr" style=3D"color: #2b2e2f; line-hei= ght: 22px; margin: 15px 0">Hi Dominic,</p><p dir=3D"ltr" style=3D"color: = #2b2e2f; line-height: 22px; margin: 15px 0"><br></p><p dir=3D"ltr" style=3D= "color: #2b2e2f; line-height: 22px; margin: 15px 0">Thank you very much f= or reaching out to SafePal!</p><p dir=3D"ltr" style=3D"color: #2b2e2f; li= ne-height: 22px; margin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #= 2b2e2f; line-height: 22px; margin: 15px 0"><br></p><p dir=3D"ltr" style=3D= "color: #2b2e2f; line-height: 22px; margin: 15px 0">Can you please tell u= s if your funds still not shown?</p><p dir=3D"ltr" style=3D"color: #2b2e2= f; line-height: 22px; margin: 15px 0">Please be sure to have a powerfull = enough internet connection ,wifi is better, if it still not working ,plea= se resynchronize your wallet.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; = line-height: 22px; margin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color:= #2b2e2f; line-height: 22px; margin: 15px 0">To resynchronize your wallet= , please be sure that you have successfully backed up your recovery phras= e and verified this backup.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; li= ne-height: 22px; margin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #= 2b2e2f; line-height: 22px; margin: 15px 0">To verify your backup, please = click your wallet name at the top of the app, select the 3 dot button nex= t to the wallet name, select "mnemonic phrase" and write these 12/24 word= s on a paper, in the right order (be aware that nobody can find it for yo= u if you lose your phrase), be attentive to each letter, if you do 1 mist= ake, for example, if you write "leak" instead of "lake" or "tell" instead= of "tall", you will not be able to recover your funds, and nobody will b= e able to help you to locate the mistake.</p><p dir=3D"ltr" style=3D"colo= r: #2b2e2f; line-height: 22px; margin: 15px 0"><br></p><p dir=3D"ltr" sty= le=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">Once you have yo= ur phrase on your paper, please install the Safepal app on a second phone= , then create a password and select "software wallet/import/import via mn= emonic", then enter the seed phrase, enter a random name and import your = wallet.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; mar= gin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height:= 22px; margin: 15px 0">You will normally see your funds, if you see them,= the recovery is successful, so you can uninstall the app from this 2nd p= hone, then reinstall it on your 1st phone and import the wallet with your= phrase.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; ma= rgin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height= : 22px; margin: 15px 0">Your issue should be solved after that and your X= DC should be shown.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-heigh= t: 22px; margin: 15px 0">Best regards,</p><p dir=3D"ltr" style=3D"color: = #2b2e2f; line-height: 22px; margin: 15px 0">Jack</p><p dir=3D"ltr" style=3D= "color: #2b2e2f; line-height: 22px; margin: 15px 0">SafePal Support Team<= /p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15p= x 0"> </p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px;= margin: 15px 0">SafePal--Crypto Made Simple I <a href=3D"https://safepa= l.com/sitemap" rel=3D"noreferrer">SafePal Official Links </a></p></div><p= dir=3D"ltr"> </p></td> </tr> </tbody></= table> </td> </tr></tbody></table><p dir=3D"ltr"></p><table width=3D"= 100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0"> <tbody><tr> <= td width=3D"100%" style=3D"border-collapse: collapse; border-top-color: #= c5c5c5; border-top-style: dotted; border-top-width: 1px; padding: 15px 0"= > <table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D= "0" style=3D"table-layout: fixed"> <tbody><tr> = <td valign=3D"top" style=3D"border-collapse: collapse; padding: 0 15px;= width: 40px"> <img width=3D"40" height=3D"40" alt=3D"" styl= e=3D" -webkit-border-radius: 5px; border-radius: 5px; height: auto; line-= height: 100%; outline: none; text-decoration: none" src=3D"https://safepa= lsupport.zendesk.com/images/2016/default-avatar-80.png"> </td>= <td width=3D"100%" style=3D"border-collapse: collapse= ; margin: 0; padding: 0" valign=3D"top"> <p style=3D"color: #1= b1d1e; font-size: 15px; line-height: 18px; margin-bottom: 0; margin-top:= 0; padding: 0" dir=3D"ltr"> <strong>Dominic= </strong> </p> <p style=3D"color: #bb= bbbb; font-size: 13px; line-height: 25px; margin-bottom: 15px; margin-to= p: 0; padding: 0" dir=3D"ltr"> Mar 27, 2023, 05:37 GMT+8 = </p> <div dir=3D"auto" style=3D= "color: #2b2e2f; line-height: 22px; margin: 15px 0">My XDC is missing it'= s balance and price again...node error appearing in the nodes page?</div>= <p dir=3D"ltr"> </p></td> </tr> </tbody>= </table> </td> </tr></tbody></table></div></div><div style=3D"border-= top-color: #eeeeee; border-top-style: solid; border-top-width: 1px; color= : #aaaaaa; font-size: 12px; line-height: 1.5; margin: 10px 0 14px; paddi= ng: 10px"> This email is a service from SafePal. Delivered by <a href=3D"https:/= /www.zendesk.com/support/?utm_campaign=3Dtext&utm_content=3DSafePal&a= mp;utm_medium=3Dpoweredbyzendesk&utm_source=3Demail-notification" sty= le=3D"color: black" rel=3D"noreferrer">Zendesk</a></div><span style=3D"co= lor: #FFFFFF">[LZXM73-LO77P]</span><div style=3D"display: none"> <div> = </div></div></div></div></div></div></blockquote></div><p dir=3D"= ltr"> </p></td> </tr> </tbody></table> = </td> </tr></tbody></table><p dir=3D"ltr"></p><table width=3D"100%" ce= llpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentation"> <t= body><tr> <td width=3D"100%" style=3D"padding: 15px 0; border-top: 1px= dotted #c5c5c5;"> <table width=3D"100%" cellpadding=3D"0" cellspaci= ng=3D"0" border=3D"0" style=3D"table-layout:fixed;" role=3D"presentation"= > <tbody><tr> <td valign=3D"top" style=3D"pad= ding: 0 15px 0 15px; width: 40px;"> <img width=3D"40" height= =3D"40" alt=3D"" style=3D"height: auto; line-height: 100%; outline: none;= text-decoration: none; -webkit-border-radius: 5px; -moz-border-radius: 5= px; border-radius: 5px;" src=3D"https://safepalsupport.zendesk.com/images= /2016/default-avatar-80.png"> </td> <td wid= th=3D"100%" style=3D"padding: 0; margin: 0;" valign=3D"top"> <= p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans= ',Verdana,Tahoma,sans-serif; font-size: 15px; line-height: 18px; margin-b= ottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr"> = <strong>SafePal Support</strong> = (SafePal) </p> <p sty= le=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Ver= dana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-bottom= : 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr"> = Mar 28, 2023, 16:12 GMT+8 </p> = <div class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; l= ine-height: 22px; margin: 15px 0"><p dir=3D"ltr" style=3D"color: #2b2e2f;= line-height: 22px; margin: 15px 0">Hi Dominic,</p><p dir=3D"ltr" style=3D= "color: #2b2e2f; line-height: 22px; margin: 15px 0"><br></p><p dir=3D"ltr= " style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">Sorry but d= id you resynchronized your app as shown in the previous email?</p><p dir=3D= "ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">We unde= rstood that your XDC balance disapeared but we need to know if the resync= hronization has solved it? </p><p dir=3D"ltr" style=3D"color: #2b2e2f; li= ne-height: 22px; margin: 15px 0">Maybe you meant that you have resynchron= ized, the funds have appeared and disapeared an hour later?</p><p dir=3D"= ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">Also, pl= ease copy and past us your XDC address if you still have the issue.</p><p= dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">= <br></p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin= : 15px 0">Appreciate your cooperation.</p><p dir=3D"ltr" style=3D"color: = #2b2e2f; line-height: 22px; margin: 15px 0"><br></p><p dir=3D"ltr" style=3D= "color: #2b2e2f; line-height: 22px; margin: 15px 0"><br></p><p dir=3D"ltr= " style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">Best regard= s,</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: = 15px 0">Jack</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px= ; margin: 15px 0">SafePal Support Team</p><p dir=3D"ltr" style=3D"color: = #2b2e2f; line-height: 22px; margin: 15px 0"> </p><p dir=3D"ltr" styl= e=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">SafePal--Crypto M= ade Simple I <a href=3D"https://safepal.com/sitemap" rel=3D"noopener nor= eferrer">SafePal Official Links </a></p></div><p dir=3D"ltr"> = </p></td> </tr> </tbody></table> </td> </tr></t= body></table><p dir=3D"ltr"></p><table width=3D"100%" cellpadding=3D"0" c= ellspacing=3D"0" border=3D"0" role=3D"presentation"> <tbody><tr> <td = width=3D"100%" style=3D"padding: 15px 0; border-top: 1px dotted #c5c5c5;"= > <table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D= "0" style=3D"table-layout:fixed;" role=3D"presentation"> <tbody><t= r> <td valign=3D"top" style=3D"padding: 0 15px 0 15p= x; width: 40px;"> <img width=3D"40" height=3D"40" alt=3D"" s= tyle=3D"height: auto; line-height: 100%; outline: none; text-decoration: = none; -webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius:= 5px;" src=3D"https://safepalsupport.zendesk.com/images/2016/default-avat= ar-80.png"> </td> <td width=3D"100%" style=3D= "padding: 0; margin: 0;" valign=3D"top"> <p style=3D"font-fami= ly:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,san= s-serif; font-size: 15px; line-height: 18px; margin-bottom: 0; margin-top= : 0; padding: 0; color:#1b1d1e;" dir=3D"ltr"> = <strong>Dominic</strong> </p> <p st= yle=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Ve= rdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-botto= m: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr"> = Mar 27, 2023, 23:14 GMT+8 </p> = <div class=3D"zd-comment zd-comment-pre-styled" dir=3D"auto"><p = style=3D"margin-top: 0px" dir=3D"ltr">It started to show up after about a= n hour....this is the second time it happened in a week... But it's only = with the XDC - XRC TOKEN <br> MY XRP AND XLM I don't have any issues with= the balance and price being displayed...<br></p> = <div><p dir=3D"ltr">--<br> Sent from myMail for Android</p></div>Tuesday,= 28 March 2023, 02:03am +11:00 from SafePal Support (SafePal) <a href=3D"= mailto:support@safepalsupport.zendesk.com" rel=3D"noreferrer">support@saf= epalsupport.zendesk.com</a>:<br><br><blockquote style=3D"border-left-colo= r: #FC2C38; border-left-style: solid; border-left-width: 1px; margin: 0px= 0px 0px 10px; padding: 0px 0px 0px 10px"><div><div><div><div><div style=3D= "color: #444444; font-size: 12px; line-height: 1.5; padding: 10px"><p di= r=3D"ltr">Your request (133653) has been updated. To add additional comme= nts, reply to this email or click the link below:<br><a href=3D"https://s= afepalsupport.zendesk.com/hc/requests/133653" rel=3D"noreferrer">https://= safepalsupport.zendesk.com/hc/requests/133653</a></p><p dir=3D"ltr"></p><= div style=3D"margin-top: 25px"><table width=3D"100%" cellpadding=3D"0" ce= llspacing=3D"0" border=3D"0"> <tbody><tr> <td width=3D"100%" style=3D= "border-collapse: collapse; border-top-color: #c5c5c5; border-top-style: = dotted; border-top-width: 1px; padding: 15px 0"> <table width=3D"100= %" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"table-layout= : fixed"> <tbody><tr> <td valign=3D"top" styl= e=3D"border-collapse: collapse; padding: 0 15px; width: 40px"> = <img width=3D"40" height=3D"40" alt=3D"" style=3D" -webkit-border-radi= us: 5px; border-radius: 5px; height: auto; line-height: 100%; outline: no= ne; text-decoration: none" src=3D"https://safepalsupport.zendesk.com/imag= es/2016/default-avatar-80.png"> </td> <td w= idth=3D"100%" style=3D"border-collapse: collapse; margin: 0; padding: 0" = valign=3D"top"> <p style=3D"color: #1b1d1e; font-size: 15px; = line-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0" dir=3D"lt= r"> <strong>SafePal Suppor= t</strong> (SafePal) </p> = <p style=3D"color: #bbbbbb; font-size: 13px; line-height: 25px; mar= gin-bottom: 15px; margin-top: 0; padding: 0" dir=3D"ltr"> Ma= r 27, 2023, 23:02 GMT+8 </p> = <div dir=3D"auto" style=3D"color: #2b2e2f; line-height: 22px; margin: 1= 5px 0"><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin:= 15px 0">Hi Dominic,</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-heig= ht: 22px; margin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #2b2e2f;= line-height: 22px; margin: 15px 0">Thank you very much for reaching out = to SafePal!</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px;= margin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-hei= ght: 22px; margin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #2b2e2f= ; line-height: 22px; margin: 15px 0">Can you please tell us if your funds= still not shown?</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height:= 22px; margin: 15px 0">Please be sure to have a powerfull enough internet= connection ,wifi is better, if it still not working ,please resynchroniz= e your wallet.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22= px; margin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-= height: 22px; margin: 15px 0">To resynchronize your wallet, please be sur= e that you have successfully backed up your recovery phrase and verified = this backup.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px= ; margin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-he= ight: 22px; margin: 15px 0">To verify your backup, please click your wall= et name at the top of the app, select the 3 dot button next to the wallet= name, select "mnemonic phrase" and write these 12/24 words on a paper, i= n the right order (be aware that nobody can find it for you if you lose y= our phrase), be attentive to each letter, if you do 1 mistake, for exampl= e, if you write "leak" instead of "lake" or "tell" instead of "tall", you= will not be able to recover your funds, and nobody will be able to help = you to locate the mistake.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; lin= e-height: 22px; margin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #2= b2e2f; line-height: 22px; margin: 15px 0">Once you have your phrase on yo= ur paper, please install the Safepal app on a second phone, then create a= password and select "software wallet/import/import via mnemonic", then e= nter the seed phrase, enter a random name and import your wallet.</p><p d= ir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0"><b= r></p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: = 15px 0">You will normally see your funds, if you see them, the recovery i= s successful, so you can uninstall the app from this 2nd phone, then rein= stall it on your 1st phone and import the wallet with your phrase.</p><p = dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0"><= br></p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin:= 15px 0">Your issue should be solved after that and your XDC should be sh= own.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin= : 15px 0">Best regards,</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-h= eight: 22px; margin: 15px 0">Jack</p><p dir=3D"ltr" style=3D"color: #2b2e= 2f; line-height: 22px; margin: 15px 0">SafePal Support Team</p><p dir=3D"= ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0"> </= p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px= 0">SafePal--Crypto Made Simple I <a href=3D"https://safepal.com/sitemap= " rel=3D"noreferrer">SafePal Official Links </a></p></div><p dir=3D"ltr">= </p></td> </tr> </tbody></table> </t= d> </tr></tbody></table><p dir=3D"ltr"></p><table width=3D"100%" cellpad= ding=3D"0" cellspacing=3D"0" border=3D"0"> <tbody><tr> <td width=3D"1= 00%" style=3D"border-collapse: collapse; border-top-color: #c5c5c5; borde= r-top-style: dotted; border-top-width: 1px; padding: 15px 0"> <table= width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D= "table-layout: fixed"> <tbody><tr> <td valign= =3D"top" style=3D"border-collapse: collapse; padding: 0 15px; width: 40px= "> <img width=3D"40" height=3D"40" alt=3D"" style=3D" -webki= t-border-radius: 5px; border-radius: 5px; height: auto; line-height: 100%= ; outline: none; text-decoration: none" src=3D"https://safepalsupport.zen= desk.com/images/2016/default-avatar-80.png"> </td> = <td width=3D"100%" style=3D"border-collapse: collapse; margin: 0;= padding: 0" valign=3D"top"> <p style=3D"color: #1b1d1e; font= -size: 15px; line-height: 18px; margin-bottom: 0; margin-top: 0; padding:= 0" dir=3D"ltr"> <strong>Dominic</strong> = </p> <p style=3D"color: #bbbbbb; font-= size: 13px; line-height: 25px; margin-bottom: 15px; margin-top: 0; paddin= g: 0" dir=3D"ltr"> Mar 27, 2023, 05:37 GMT+8 </p>= <div dir=3D"auto" style=3D"color: #2b= 2e2f; line-height: 22px; margin: 15px 0">My XDC is missing it's balance a= nd price again...node error appearing in the nodes page?</div><p dir=3D"l= tr"> </p></td> </tr> </tbody></table> = </td> </tr></tbody></table></div></div><div style=3D"border-top-color: = #eeeeee; border-top-style: solid; border-top-width: 1px; color: #aaaaaa; = font-size: 12px; line-height: 1.5; margin: 10px 0 14px; padding: 10px"> This email is a service from SafePal. Delivered by <a href=3D"https:/= /www.zendesk.com/support/?utm_campaign=3Dtext&utm_content=3DSafePal&a= mp;utm_medium=3Dpoweredbyzendesk&utm_source=3Demail-notification" sty= le=3D"color: black" rel=3D"noreferrer">Zendesk</a></div><span style=3D"co= lor: #FFFFFF">[LZXM73-LO77P]</span><div style=3D"display: none"> <div> = </div></div></div></div></div></div></blockquote></div><p dir=3D"= ltr"> </p></td> </tr> </tbody></table> = </td> </tr></tbody></table><p dir=3D"ltr"></p><table width=3D"100%" ce= llpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentation"> <t= body><tr> <td width=3D"100%" style=3D"padding: 15px 0; border-top: 1px= dotted #c5c5c5;"> <table width=3D"100%" cellpadding=3D"0" cellspaci= ng=3D"0" border=3D"0" style=3D"table-layout:fixed;" role=3D"presentation"= > <tbody><tr> <td valign=3D"top" style=3D"pad= ding: 0 15px 0 15px; width: 40px;"> <img width=3D"40" height= =3D"40" alt=3D"" style=3D"height: auto; line-height: 100%; outline: none;= text-decoration: none; -webkit-border-radius: 5px; -moz-border-radius: 5= px; border-radius: 5px;" src=3D"https://safepalsupport.zendesk.com/images= /2016/default-avatar-80.png"> </td> <td wid= th=3D"100%" style=3D"padding: 0; margin: 0;" valign=3D"top"> <= p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans= ',Verdana,Tahoma,sans-serif; font-size: 15px; line-height: 18px; margin-b= ottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr"> = <strong>SafePal Support</strong> = (SafePal) </p> <p sty= le=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Ver= dana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-bottom= : 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr"> = Mar 27, 2023, 23:02 GMT+8 </p> = <div class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; l= ine-height: 22px; margin: 15px 0"><p dir=3D"ltr" style=3D"color: #2b2e2f;= line-height: 22px; margin: 15px 0">Hi Dominic,</p><p dir=3D"ltr" style=3D= "color: #2b2e2f; line-height: 22px; margin: 15px 0"><br></p><p dir=3D"ltr= " style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">Thank you v= ery much for reaching out to SafePal!</p><p dir=3D"ltr" style=3D"color: #= 2b2e2f; line-height: 22px; margin: 15px 0"><br></p><p dir=3D"ltr" style=3D= "color: #2b2e2f; line-height: 22px; margin: 15px 0"><br></p><p dir=3D"ltr= " style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">Can you ple= ase tell us if your funds still not shown?</p><p dir=3D"ltr" style=3D"col= or: #2b2e2f; line-height: 22px; margin: 15px 0">Please be sure to have a = powerfull enough internet connection ,wifi is better, if it still not wor= king ,please resynchronize your wallet.</p><p dir=3D"ltr" style=3D"color:= #2b2e2f; line-height: 22px; margin: 15px 0"><br></p><p dir=3D"ltr" style= =3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">To resynchronize y= our wallet, please be sure that you have successfully backed up your reco= very phrase and verified this backup.</p><p dir=3D"ltr" style=3D"color: #= 2b2e2f; line-height: 22px; margin: 15px 0"><br></p><p dir=3D"ltr" style=3D= "color: #2b2e2f; line-height: 22px; margin: 15px 0">To verify your backup= , please click your wallet name at the top of the app, select the 3 dot b= utton next to the wallet name, select "mnemonic phrase" and write these 1= 2/24 words on a paper, in the right order (be aware that nobody can find = it for you if you lose your phrase), be attentive to each letter, if you = do 1 mistake, for example, if you write "leak" instead of "lake" or "tell= " instead of "tall", you will not be able to recover your funds, and nobo= dy will be able to help you to locate the mistake.</p><p dir=3D"ltr" styl= e=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0"><br></p><p dir=3D= "ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">Once yo= u have your phrase on your paper, please install the Safepal app on a sec= ond phone, then create a password and select "software wallet/import/impo= rt via mnemonic", then enter the seed phrase, enter a random name and imp= ort your wallet.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: = 22px; margin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #2b2e2f; lin= e-height: 22px; margin: 15px 0">You will normally see your funds, if you = see them, the recovery is successful, so you can uninstall the app from t= his 2nd phone, then reinstall it on your 1st phone and import the wallet = with your phrase.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height:= 22px; margin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #2b2e2f; li= ne-height: 22px; margin: 15px 0">Your issue should be solved after that a= nd your XDC should be shown.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; l= ine-height: 22px; margin: 15px 0">Best regards,</p><p dir=3D"ltr" style=3D= "color: #2b2e2f; line-height: 22px; margin: 15px 0">Jack</p><p dir=3D"ltr= " style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">SafePal Sup= port Team</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; m= argin: 15px 0"> </p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-hei= ght: 22px; margin: 15px 0">SafePal--Crypto Made Simple I <a href=3D"http= s://safepal.com/sitemap" rel=3D"noopener noreferrer">SafePal Official Lin= ks </a></p></div><p dir=3D"ltr"> </p></td> </= tr> </tbody></table> </td> </tr></tbody></table><p dir=3D"ltr"><= /p><table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0"= role=3D"presentation"> <tbody><tr> <td width=3D"100%" style=3D"paddi= ng: 15px 0; border-top: 1px dotted #c5c5c5;"> <table width=3D"100%" = cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"table-layout:fi= xed;" role=3D"presentation"> <tbody><tr> <td = valign=3D"top" style=3D"padding: 0 15px 0 15px; width: 40px;"> = <img width=3D"40" height=3D"40" alt=3D"" style=3D"height: auto; line-h= eight: 100%; outline: none; text-decoration: none; -webkit-border-radius:= 5px; -moz-border-radius: 5px; border-radius: 5px;" src=3D"https://safepa= lsupport.zendesk.com/images/2016/default-avatar-80.png"> </td>= <td width=3D"100%" style=3D"padding: 0; margin: 0;" v= align=3D"top"> <p style=3D"font-family:'Lucida Grande','Lucida= Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 15px; = line-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0; color:#1b= 1d1e;" dir=3D"ltr"> <strong>Dominic</strong>= </p> <p style=3D"font-family:'Lucida= Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; f= ont-size: 13px; line-height: 25px; margin-bottom: 15px; margin-top: 0; pa= dding: 0; color:#bbbbbb;" dir=3D"ltr"> Mar 27, 2023, 05:37 G= MT+8 </p> <div class=3D"zd-= comment" dir=3D"auto" style=3D"color: #2b2e2f; line-height: 22px; margin:= 15px 0">My XDC is missing it's balance and price again...node error appe= aring in the nodes page?</div><p dir=3D"ltr"> </p></= td> </tr> </tbody></table> </td> </tr></tbody></table></d= iv> </div> <div style=3D"padding: 10px; line-height: 1.5; font-family: 'Lucida Gra= nde',Verdana,Arial,sans-serif; font-size: 12px; color: #aaaaaa; margin: 1= 0px 0 14px 0; padding-top: 10px; border-top: 1px solid #eeeeee;"> This email is a service from SafePal. 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