EVOLUTION-NINJA

Edit File: 1680081838.M425318P231563.myaccount8.wpcpanel.com,S=66771,W=67969:2,S

Envelope-to: ds@e24.com.au
Delivery-date: Wed, 29 Mar 2023 20:23:58 +1100
Date: Wed, 29 Mar 2023 09:23:02 +0000
From: "SafePal Support (SafePal)" <support@safepalsupport.zendesk.com>
Reply-To: SafePal <support+id133653@safepalsupport.zendesk.com>
To: Dominic <ds@e24.com.au>
Message-ID: <LZXM73LO77P_6424037627432_554a38325354_sprut@zendesk.com>
In-Reply-To: <1679930072.217399360@f32.my.com>
 <LZXM73LO77P_6422a15710266_3e4a382116da_sprut@zendesk.com>
References: <LZXM73LO77P@zendesk.com>
 <LZXM73LO77P_6421affc3d6d9_3f4a381022976_sprut@zendesk.com>
 <LZXM73LO77P_6422a15710266_3e4a382116da_sprut@zendesk.com>
 <1679930072.217399360@f32.my.com>
 <1680041784.444612007@f27.my.com>
Subject: [SafePal] Re: Re missing Token and price
Mime-Version: 1.0
Content-Type: multipart/alternative;
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Content-Transfer-Encoding: 7bit
Auto-Submitted: auto-generated
    
 Content analysis details:   (-7.3 points, 4.0 required)
  pts rule name              description
 ---- ---------------------- --------------------------------------------------
  0.8 BAYES_50               BODY: Bayes spam probability is 40 to 60%
                             [score: 0.5000]
 -7.5 USER_IN_DEF_SPF_WL     From: address is in the default SPF
                             welcome-list
 -0.0 SPF_PASS               SPF: sender matches SPF record
  0.0 HTML_FONT_LOW_CONTRAST BODY: HTML font color similar or
                             identical to background
  0.0 HTML_MESSAGE           BODY: HTML included in message
  0.1 DKIM_SIGNED            Message has a DKIM or DK signature, not necessarily
                             valid
 -0.1 DKIM_VALID             Message has at least one valid DKIM or DK signature
 -0.1 DKIM_VALID_EF          Message has a valid DKIM or DK signature from
                             envelope-from domain
 -0.5 ENV_AND_HDR_SPF_MATCH  Env and Hdr From used in default SPF WL
                             Match
 -0.0 DKIMWL_WL_HIGH         DKIMwl.org - High trust sender
X-Spam-Flag: NO

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Your request (133653) has been updated. To add additional comments, reply=
 to this email or click the link below:
https://safepalsupport.zendesk.com/hc/requests/133653

----------------------------------------------

SafePal Support, Mar 29, 2023, 17:23 GMT+8

Hi Dominic,

The issue apparently come from the XDC node that get issue to send the da=
ta to the wallets providers.

Sorry for the ionconvenience, we hope that they will solve it from their =
side.

If a blockchain or node get issue, there is nothing that we can do form o=
ur side.

For sure, our dev department is aware of this and if they can change the =
node or do anything they will do it.

Appreciate your understanding and cooperation.

Best regards,

Jack

SafePal Support Team

SafePal--Crypto Made Simple I SafePal Official Links

----------------------------------------------

Dominic, Mar 29, 2023, 06:16 GMT+8

No I didn't resynchronized the app the display of the amount and balance =
just reappeared after 30 min or so... I would say there is a possibility =
an API connection error with the XinFin network...??
 My DECENT hardwardware also was doing the same thing...failing to displa=
y bance ...

--
 Sent from myMail for Android

Tuesday, 28 March 2023, 07:12pm +11:00 from SafePal Support (SafePal) sup=
port@safepalsupport.zendesk.com:

> Your request (133653) has been updated. To add additional comments, rep=
ly to this email or click the link below:
> https://safepalsupport.zendesk.com/hc/requests/133653
>
> ![](https://safepalsupport.zendesk.com/images/2016/default-avatar-80.pn=
g)
>
> **SafePal Support** (SafePal)
>
> Mar 28, 2023, 16:12 GMT+8
>
> Hi Dominic,
>
> Sorry but did you resynchronized your app as shown in the previous emai=
l?
>
> We understood that your XDC balance disapeared but we need to know if t=
he resynchronization has solved it?
>
> Maybe you meant that you have resynchronized, the funds have appeared a=
nd disapeared an hour later?
>
> Also, please copy and past us your XDC address if you still have the is=
sue.
>
> Appreciate your cooperation.
>
> Best regards,
>
> Jack
>
> SafePal Support Team
>
>
>
> SafePal--Crypto Made Simple I SafePal Official Links
>
> ![](https://safepalsupport.zendesk.com/images/2016/default-avatar-80.pn=
g)
>
> **Dominic**
>
> Mar 27, 2023, 23:14 GMT+8
>
> It started to show up after about an hour....this is the second time it=
 happened in a week... But it's only with the XDC - XRC TOKEN
> MY XRP AND XLM I don't have any issues with the balance and price being=
 displayed...
>
> --
> Sent from myMail for Android
>
> Tuesday, 28 March 2023, 02:03am +11:00 from SafePal Support (SafePal) s=
upport@safepalsupport.zendesk.com:
>
>
> > Your request (133653) has been updated. To add additional comments, r=
eply to this email or click the link below:
> > https://safepalsupport.zendesk.com/hc/requests/133653
> >
> > ![](https://safepalsupport.zendesk.com/images/2016/default-avatar-80.=
png)
> >
> > **SafePal Support** (SafePal)
> >
> > Mar 27, 2023, 23:02 GMT+8
> >
> > Hi Dominic,
> >
> > Thank you very much for reaching out to SafePal!
> >
> > Can you please tell us if your funds still not shown?
> >
> > Please be sure to have a powerfull enough internet connection ,wifi i=
s better, if it still not working ,please resynchronize your wallet.
> >
> > To resynchronize your wallet, please be sure that you have successful=
ly backed up your recovery phrase and verified this backup.
> >
> > To verify your backup, please click your wallet name at the top of th=
e app, select the 3 dot button next to the wallet name, select "mnemonic =
phrase" and write these 12/24 words on a paper, in the right order (be aw=
are that nobody can find it for you if you lose your phrase), be attentiv=
e to each letter, if you do 1 mistake, for example, if you write "leak" i=
nstead of "lake" or "tell" instead of "tall", you will not be able to rec=
over your funds, and nobody will be able to help you to locate the mistak=
e.
> >
> > Once you have your phrase on your paper, please install the Safepal a=
pp on a second phone, then create a password and select "software wallet/=
import/import via mnemonic", then enter the seed phrase, enter a random n=
ame and import your wallet.
> >
> > You will normally see your funds, if you see them, the recovery is su=
ccessful, so you can uninstall the app from this 2nd phone, then reinstal=
l it on your 1st phone and import the wallet with your phrase.
> >
> > Your issue should be solved after that and your XDC should be shown.
> >
> > Best regards,
> >
> > Jack
> >
> > SafePal Support Team
> >
> >
> >
> > SafePal--Crypto Made Simple I SafePal Official Links
> >
> > ![](https://safepalsupport.zendesk.com/images/2016/default-avatar-80.=
png)
> >
> > **Dominic**
> >
> > Mar 27, 2023, 05:37 GMT+8
> >
> > My XDC is missing it's balance and price again...node error appearing=
 in the nodes page?
> >
> > This email is a service from SafePal. Delivered by Zendesk
> > [LZXM73-LO77P]
>
> ![](https://safepalsupport.zendesk.com/images/2016/default-avatar-80.pn=
g)
>
> **SafePal Support** (SafePal)
>
> Mar 27, 2023, 23:02 GMT+8
>
> Hi Dominic,
>
> Thank you very much for reaching out to SafePal!
>
> Can you please tell us if your funds still not shown?
>
> Please be sure to have a powerfull enough internet connection ,wifi is =
better, if it still not working ,please resynchronize your wallet.
>
> To resynchronize your wallet, please be sure that you have successfully=
 backed up your recovery phrase and verified this backup.
>
> To verify your backup, please click your wallet name at the top of the =
app, select the 3 dot button next to the wallet name, select "mnemonic ph=
rase" and write these 12/24 words on a paper, in the right order (be awar=
e that nobody can find it for you if you lose your phrase), be attentive =
to each letter, if you do 1 mistake, for example, if you write "leak" ins=
tead of "lake" or "tell" instead of "tall", you will not be able to recov=
er your funds, and nobody will be able to help you to locate the mistake.=

>
> Once you have your phrase on your paper, please install the Safepal app=
 on a second phone, then create a password and select "software wallet/im=
port/import via mnemonic", then enter the seed phrase, enter a random nam=
e and import your wallet.
>
> You will normally see your funds, if you see them, the recovery is succ=
essful, so you can uninstall the app from this 2nd phone, then reinstall =
it on your 1st phone and import the wallet with your phrase.
>
> Your issue should be solved after that and your XDC should be shown.
>
> Best regards,
>
> Jack
>
> SafePal Support Team
>
>
>
> SafePal--Crypto Made Simple I SafePal Official Links
>
> ![](https://safepalsupport.zendesk.com/images/2016/default-avatar-80.pn=
g)
>
> **Dominic**
>
> Mar 27, 2023, 05:37 GMT+8
>
> My XDC is missing it's balance and price again...node error appearing i=
n the nodes page?
>
> This email is a service from SafePal. Delivered by Zendesk
> [LZXM73-LO77P]

----------------------------------------------

SafePal Support, Mar 28, 2023, 16:12 GMT+8

Hi Dominic,

Sorry but did you resynchronized your app as shown in the previous email?=

We understood that your XDC balance disapeared but we need to know if the=
 resynchronization has solved it?

Maybe you meant that you have resynchronized, the funds have appeared and=
 disapeared an hour later?

Also, please copy and past us your XDC address if you still have the issu=
e.

Appreciate your cooperation.

Best regards,

Jack

SafePal Support Team

SafePal--Crypto Made Simple I SafePal Official Links

----------------------------------------------

Dominic, Mar 27, 2023, 23:14 GMT+8

It started to show up after about an hour....this is the second time it h=
appened in a week... But it's only with the XDC - XRC TOKEN
 MY XRP AND XLM I don't have any issues with the balance and price being =
displayed...

--
 Sent from myMail for Android

Tuesday, 28 March 2023, 02:03am +11:00 from SafePal Support (SafePal) sup=
port@safepalsupport.zendesk.com:

----------------------------------------------

SafePal Support, Mar 27, 2023, 23:02 GMT+8

Hi Dominic,

Thank you very much for reaching out to SafePal!

Can you please tell us if your funds still not shown?

Please be sure to have a powerfull enough internet connection ,wifi is be=
tter, if it still not working ,please resynchronize your wallet.

To resynchronize your wallet, please be sure that you have successfully b=
acked up your recovery phrase and verified this backup.

To verify your backup, please click your wallet name at the top of the ap=
p, select the 3 dot button next to the wallet name, select "mnemonic phra=
se" and write these 12/24 words on a paper, in the right order (be aware =
that nobody can find it for you if you lose your phrase), be attentive to=
 each letter, if you do 1 mistake, for example, if you write "leak" inste=
ad of "lake" or "tell" instead of "tall", you will not be able to recover=
 your funds, and nobody will be able to help you to locate the mistake.

Once you have your phrase on your paper, please install the Safepal app o=
n a second phone, then create a password and select "software wallet/impo=
rt/import via mnemonic", then enter the seed phrase, enter a random name =
and import your wallet.

You will normally see your funds, if you see them, the recovery is succes=
sful, so you can uninstall the app from this 2nd phone, then reinstall it=
 on your 1st phone and import the wallet with your phrase.

Your issue should be solved after that and your XDC should be shown.

Best regards,

Jack

SafePal Support Team

SafePal--Crypto Made Simple I SafePal Official Links

----------------------------------------------

Dominic, Mar 27, 2023, 05:37 GMT+8

My XDC is missing it's balance and price again...node error appearing in =
the nodes page?

--------------------------------
This email is a service from SafePal.

[LZXM73-LO77P]=

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nde',Verdana,Arial,sans-serif; font-size: 12px; color:#444444;">
    <p dir=3D"ltr">Your request (133653) has been updated. To add additio=
nal comments, reply to this email or click the link below:<br><a href=3D"=
https://safepalsupport.zendesk.com/hc/requests/133653" rel=3D"noreferrer"=
>https://safepalsupport.zendesk.com/hc/requests/133653</a></p><p dir=3D"l=
tr"></p><div style=3D"margin-top: 25px" data-version=3D"2"><table width=3D=
"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentat=
ion">  <tbody><tr>    <td width=3D"100%" style=3D"padding: 15px 0; border=
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entation">        <tbody><tr>                      <td valign=3D"top" sty=
le=3D"padding: 0 15px 0 15px; width: 40px;">              <img width=3D"4=
0" height=3D"40" alt=3D"" style=3D"height: auto; line-height: 100%; outli=
ne: none; text-decoration: none; -webkit-border-radius: 5px; -moz-border-=
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om/images/2016/default-avatar-80.png">            </td>                  =
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        <p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lu=
cida Sans',Verdana,Tahoma,sans-serif; font-size: 15px; line-height: 18px;=
 margin-bottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr"=
>                                                <strong>SafePal Support<=
/strong> (SafePal)                                          </p>         =
   <p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida =
Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; marg=
in-bottom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr"> =
             Mar 29, 2023, 17:23 GMT+8            </p>                   =
                 <div class=3D"zd-comment" dir=3D"auto" style=3D"color: #=
2b2e2f; line-height: 22px; margin: 15px 0"><p dir=3D"ltr" style=3D"color:=
 #2b2e2f; line-height: 22px; margin: 15px 0">Hi Dominic,</p><p dir=3D"ltr=
" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0"><br></p><p =
dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">T=
he issue apparently come from the XDC node that get issue to send the dat=
a to the wallets providers.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; li=
ne-height: 22px; margin: 15px 0">Sorry for the ionconvenience, we hope th=
at they will solve it from their side.</p><p dir=3D"ltr" style=3D"color: =
#2b2e2f; line-height: 22px; margin: 15px 0">If a blockchain or node get i=
ssue, there is nothing that we can do form our side.</p><p dir=3D"ltr" st=
yle=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">For sure, our d=
ev department is aware of this and if they can change the node or do anyt=
hing they will do it.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-hei=
ght: 22px; margin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #2b2e2f=
; line-height: 22px; margin: 15px 0">Appreciate your understanding and co=
operation.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; =
margin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-heig=
ht: 22px; margin: 15px 0">Best regards,</p><p dir=3D"ltr" style=3D"color:=
 #2b2e2f; line-height: 22px; margin: 15px 0">Jack</p><p dir=3D"ltr" style=
=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">SafePal Support Te=
am</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: =
15px 0">&nbsp;</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22=
px; margin: 15px 0">SafePal--Crypto Made Simple I  <a href=3D"https://saf=
epal.com/sitemap" rel=3D"noopener noreferrer">SafePal Official Links </a>=
</p></div><p dir=3D"ltr">                      </p></td>        </tr>    =
  </tbody></table>    </td>  </tr></tbody></table><p dir=3D"ltr"></p><tab=
le width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D=
"presentation">  <tbody><tr>    <td width=3D"100%" style=3D"padding: 15px=
 0; border-top: 1px dotted #c5c5c5;">      <table width=3D"100%" cellpadd=
ing=3D"0" cellspacing=3D"0" border=3D"0" style=3D"table-layout:fixed;" ro=
le=3D"presentation">        <tbody><tr>                      <td valign=3D=
"top" style=3D"padding: 0 15px 0 15px; width: 40px;">              <img w=
idth=3D"40" height=3D"40" alt=3D"" style=3D"height: auto; line-height: 10=
0%; outline: none; text-decoration: none; -webkit-border-radius: 5px; -mo=
z-border-radius: 5px; border-radius: 5px;" src=3D"https://safepalsupport.=
zendesk.com/images/2016/default-avatar-80.png">            </td>         =
           <td width=3D"100%" style=3D"padding: 0; margin: 0;" valign=3D"=
top">            <p style=3D"font-family:'Lucida Grande','Lucida Sans Uni=
code','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 15px; line-heig=
ht: 18px; margin-bottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" di=
r=3D"ltr">                              <strong>Dominic</strong>         =
                 </p>            <p style=3D"font-family:'Lucida Grande',=
'Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size:=
 13px; line-height: 25px; margin-bottom: 15px; margin-top: 0; padding: 0;=
 color:#bbbbbb;" dir=3D"ltr">              Mar 29, 2023, 06:16 GMT+8     =
       </p>                                    <div class=3D"zd-comment z=
d-comment-pre-styled" dir=3D"auto"><p style=3D"margin-top: 0px" dir=3D"lt=
r">No I didn't resynchronized the app the display of the amount and balan=
ce just reappeared after 30 min or so... I would say there is a possibili=
ty an API connection error with the XinFin network...??<br> My DECENT har=
dwardware also was doing the same thing...failing to display bance ...<br=
></p> =

<div><p dir=3D"ltr">--<br> Sent from myMail for Android</p></div>Tuesday,=
 28 March 2023, 07:12pm +11:00 from SafePal Support (SafePal) <a href=3D"=
mailto:support@safepalsupport.zendesk.com" rel=3D"noreferrer">support@saf=
epalsupport.zendesk.com</a>:<br><br><blockquote style=3D"border-left-colo=
r: #FC2C38; border-left-style: solid; border-left-width: 1px; margin: 0px=
 0px 0px 10px; padding: 0px 0px 0px 10px"><div><div><div><div><div style=3D=
"color: #444444;  font-size: 12px; line-height: 1.5; padding: 10px"><p di=
r=3D"ltr">Your request (133653) has been updated. To add additional comme=
nts, reply to this email or click the link below:<br><a href=3D"https://s=
afepalsupport.zendesk.com/hc/requests/133653" rel=3D"noreferrer">https://=
safepalsupport.zendesk.com/hc/requests/133653</a></p><p dir=3D"ltr"></p><=
div style=3D"margin-top: 25px"><table width=3D"100%" cellpadding=3D"0" ce=
llspacing=3D"0" border=3D"0">  <tbody><tr>    <td width=3D"100%" style=3D=
"border-collapse: collapse; border-top-color: #c5c5c5; border-top-style: =
dotted; border-top-width: 1px; padding: 15px 0">      <table width=3D"100=
%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"table-layout=
: fixed">        <tbody><tr>                      <td valign=3D"top" styl=
e=3D"border-collapse: collapse; padding: 0 15px; width: 40px">           =
   <img width=3D"40" height=3D"40" alt=3D"" style=3D" -webkit-border-radi=
us: 5px; border-radius: 5px; height: auto; line-height: 100%; outline: no=
ne; text-decoration: none" src=3D"https://safepalsupport.zendesk.com/imag=
es/2016/default-avatar-80.png">            </td>                    <td w=
idth=3D"100%" style=3D"border-collapse: collapse; margin: 0; padding: 0" =
valign=3D"top">            <p style=3D"color: #1b1d1e;  font-size: 15px; =
line-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0" dir=3D"lt=
r">                                                <strong>SafePal Suppor=
t</strong> (SafePal)                                          </p>       =
     <p style=3D"color: #bbbbbb;  font-size: 13px; line-height: 25px; mar=
gin-bottom: 15px; margin-top: 0; padding: 0" dir=3D"ltr">              Ma=
r 28, 2023, 16:12 GMT+8            </p>                                  =
  <div dir=3D"auto" style=3D"color: #2b2e2f; line-height: 22px; margin: 1=
5px 0"><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin:=
 15px 0">Hi Dominic,</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-heig=
ht: 22px; margin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #2b2e2f;=
 line-height: 22px; margin: 15px 0">Sorry but did you resynchronized your=
 app as shown in the previous email?</p><p dir=3D"ltr" style=3D"color: #2=
b2e2f; line-height: 22px; margin: 15px 0">We understood that your XDC bal=
ance disapeared but we need to know if the resynchronization has solved i=
t? </p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin:=
 15px 0">Maybe you meant that you have resynchronized, the funds have app=
eared and disapeared an hour later?</p><p dir=3D"ltr" style=3D"color: #2b=
2e2f; line-height: 22px; margin: 15px 0">Also, please copy and past us yo=
ur XDC address if you still have the issue.</p><p dir=3D"ltr" style=3D"co=
lor: #2b2e2f; line-height: 22px; margin: 15px 0"><br></p><p dir=3D"ltr" s=
tyle=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">Appreciate you=
r cooperation.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22=
px; margin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-=
height: 22px; margin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #2b2=
e2f; line-height: 22px; margin: 15px 0">Best regards,</p><p dir=3D"ltr" s=
tyle=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">Jack</p><p dir=
=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">Safe=
Pal Support Team</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: =
22px; margin: 15px 0">&nbsp;</p><p dir=3D"ltr" style=3D"color: #2b2e2f; l=
ine-height: 22px; margin: 15px 0">SafePal--Crypto Made Simple I  <a href=3D=
"https://safepal.com/sitemap" rel=3D"noreferrer">SafePal Official Links <=
/a></p></div><p dir=3D"ltr">                      </p></td>        </tr> =
     </tbody></table>    </td>  </tr></tbody></table><p dir=3D"ltr"></p><=
table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0">  <=
tbody><tr>    <td width=3D"100%" style=3D"border-collapse: collapse; bord=
er-top-color: #c5c5c5; border-top-style: dotted; border-top-width: 1px; p=
adding: 15px 0">      <table width=3D"100%" cellpadding=3D"0" cellspacing=
=3D"0" border=3D"0" style=3D"table-layout: fixed">        <tbody><tr>    =
                  <td valign=3D"top" style=3D"border-collapse: collapse; =
padding: 0 15px; width: 40px">              <img width=3D"40" height=3D"4=
0" alt=3D"" style=3D" -webkit-border-radius: 5px; border-radius: 5px; hei=
ght: auto; line-height: 100%; outline: none; text-decoration: none" src=3D=
"https://safepalsupport.zendesk.com/images/2016/default-avatar-80.png">  =
          </td>                    <td width=3D"100%" style=3D"border-col=
lapse: collapse; margin: 0; padding: 0" valign=3D"top">            <p sty=
le=3D"color: #1b1d1e;  font-size: 15px; line-height: 18px; margin-bottom:=
 0; margin-top: 0; padding: 0" dir=3D"ltr">                              =
<strong>Dominic</strong>                          </p>            <p styl=
e=3D"color: #bbbbbb;  font-size: 13px; line-height: 25px; margin-bottom: =
15px; margin-top: 0; padding: 0" dir=3D"ltr">              Mar 27, 2023, =
23:14 GMT+8            </p>                                    <div dir=3D=
"auto"><p style=3D"margin-top: 0px" dir=3D"ltr">It started to show up aft=
er about an hour....this is the second time it happened in a week... But =
it's only with the XDC - XRC TOKEN <br> MY XRP AND XLM I don't have any i=
ssues with the balance and price being displayed...<br></p> =

<div><p dir=3D"ltr">--<br> Sent from myMail for Android</p></div>Tuesday,=
 28 March 2023, 02:03am +11:00 from SafePal Support (SafePal) <a href=3D"=
mailto:support@safepalsupport.zendesk.com" rel=3D"noreferrer">support@saf=
epalsupport.zendesk.com</a>:<br><br><blockquote style=3D"border-left-colo=
r: #FC2C38; border-left-style: solid; border-left-width: 1px; margin: 0px=
 0px 0px 10px; padding: 0px 0px 0px 10px"><div><div><div><div><div style=3D=
"color: #444444; font-size: 12px; line-height: 1.5; padding: 10px"><p dir=
=3D"ltr">Your request (133653) has been updated. To add additional commen=
ts, reply to this email or click the link below:<br><a href=3D"https://sa=
fepalsupport.zendesk.com/hc/requests/133653" rel=3D"noreferrer">https://s=
afepalsupport.zendesk.com/hc/requests/133653</a></p><p dir=3D"ltr"></p><d=
iv style=3D"margin-top: 25px"><table width=3D"100%" cellpadding=3D"0" cel=
lspacing=3D"0" border=3D"0">  <tbody><tr>    <td width=3D"100%" style=3D"=
border-collapse: collapse; border-top-color: #c5c5c5; border-top-style: d=
otted; border-top-width: 1px; padding: 15px 0">      <table width=3D"100%=
" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"table-layout:=
 fixed">        <tbody><tr>                      <td valign=3D"top" style=
=3D"border-collapse: collapse; padding: 0 15px; width: 40px">            =
  <img width=3D"40" height=3D"40" alt=3D"" style=3D"-webkit-border-radius=
: 5px; border-radius: 5px; height: auto; line-height: 100%; outline: none=
; text-decoration: none" src=3D"https://safepalsupport.zendesk.com/images=
/2016/default-avatar-80.png">            </td>                    <td wid=
th=3D"100%" style=3D"border-collapse: collapse; margin: 0; padding: 0" va=
lign=3D"top">            <p style=3D"color: #1b1d1e; font-size: 15px; lin=
e-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0" dir=3D"ltr">=
                                                <strong>SafePal Support</=
strong> (SafePal)                                          </p>          =
  <p style=3D"color: #bbbbbb; font-size: 13px; line-height: 25px; margin-=
bottom: 15px; margin-top: 0; padding: 0" dir=3D"ltr">              Mar 27=
, 2023, 23:02 GMT+8            </p>                                    <d=
iv dir=3D"auto" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px =
0"><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15p=
x 0">Hi Dominic,</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: =
22px; margin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #2b2e2f; lin=
e-height: 22px; margin: 15px 0">Thank you very much for reaching out to S=
afePal!</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; mar=
gin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height:=
 22px; margin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #2b2e2f; li=
ne-height: 22px; margin: 15px 0">Can you please tell us if your funds sti=
ll not shown?</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22p=
x; margin: 15px 0">Please be sure to have a powerfull enough internet con=
nection ,wifi is better, if it still not working ,please resynchronize yo=
ur wallet.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; =
margin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-heig=
ht: 22px; margin: 15px 0">To resynchronize your wallet, please be sure th=
at you have successfully backed up your recovery phrase and verified this=
 backup.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; ma=
rgin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height=
: 22px; margin: 15px 0">To verify your backup, please click your wallet n=
ame at the top of the app, select the 3 dot button next to the wallet nam=
e, select "mnemonic phrase" and write these 12/24 words on a paper, in th=
e right order (be aware that nobody can find it for you if you lose your =
phrase), be attentive to each letter, if you do 1 mistake, for example, i=
f you write "leak" instead of "lake" or "tell" instead of "tall", you wil=
l not be able to recover your funds, and nobody will be able to help you =
to locate the mistake.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-he=
ight: 22px; margin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #2b2e2=
f; line-height: 22px; margin: 15px 0">Once you have your phrase on your p=
aper, please install the Safepal app on a second phone, then create a pas=
sword and select "software wallet/import/import via mnemonic", then enter=
 the seed phrase, enter a random name and import your wallet.</p><p dir=3D=
"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0"><br></p=
><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px =
0">You will normally see your funds, if you see them, the recovery is suc=
cessful, so you can uninstall the app from this 2nd phone, then reinstall=
 it on your 1st phone and import the wallet with your phrase.</p><p dir=3D=
"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0"><br></p=
><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px =
0">Your issue should be solved after that and your XDC should be shown.</=
p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px=
 0">Best regards,</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height:=
 22px; margin: 15px 0">Jack</p><p dir=3D"ltr" style=3D"color: #2b2e2f; li=
ne-height: 22px; margin: 15px 0">SafePal Support Team</p><p dir=3D"ltr" s=
tyle=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">&nbsp;</p><p d=
ir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">Sa=
fePal--Crypto Made Simple I  <a href=3D"https://safepal.com/sitemap" rel=3D=
"noreferrer">SafePal Official Links </a></p></div><p dir=3D"ltr">        =
              </p></td>        </tr>      </tbody></table>    </td>  </tr=
></tbody></table><p dir=3D"ltr"></p><table width=3D"100%" cellpadding=3D"=
0" cellspacing=3D"0" border=3D"0">  <tbody><tr>    <td width=3D"100%" sty=
le=3D"border-collapse: collapse; border-top-color: #c5c5c5; border-top-st=
yle: dotted; border-top-width: 1px; padding: 15px 0">      <table width=3D=
"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"table-la=
yout: fixed">        <tbody><tr>                      <td valign=3D"top" =
style=3D"border-collapse: collapse; padding: 0 15px; width: 40px">       =
       <img width=3D"40" height=3D"40" alt=3D"" style=3D"-webkit-border-r=
adius: 5px; border-radius: 5px; height: auto; line-height: 100%; outline:=
 none; text-decoration: none" src=3D"https://safepalsupport.zendesk.com/i=
mages/2016/default-avatar-80.png">            </td>                    <t=
d width=3D"100%" style=3D"border-collapse: collapse; margin: 0; padding: =
0" valign=3D"top">            <p style=3D"color: #1b1d1e; font-size: 15px=
; line-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0" dir=3D"=
ltr">                              <strong>Dominic</strong>              =
            </p>            <p style=3D"color: #bbbbbb; font-size: 13px; =
line-height: 25px; margin-bottom: 15px; margin-top: 0; padding: 0" dir=3D=
"ltr">              Mar 27, 2023, 05:37 GMT+8            </p>            =
                        <div dir=3D"auto" style=3D"color: #2b2e2f; line-h=
eight: 22px; margin: 15px 0">My XDC is missing it's balance and price aga=
in...node error appearing in the nodes page?</div><p dir=3D"ltr">        =
              </p></td>        </tr>      </tbody></table>    </td>  </tr=
></tbody></table></div></div><div style=3D"border-top-color: #eeeeee; bor=
der-top-style: solid; border-top-width: 1px; color: #aaaaaa; font-size: 1=
2px; line-height: 1.5; margin: 10px 0 14px; padding: 10px">
    This email is a service from SafePal. Delivered by <a href=3D"https:/=
/www.zendesk.com/support/?utm_campaign=3Dtext&amp;utm_content=3DSafePal&a=
mp;utm_medium=3Dpoweredbyzendesk&amp;utm_source=3Demail-notification" sty=
le=3D"color: black" rel=3D"noreferrer">Zendesk</a></div><span style=3D"co=
lor: #FFFFFF">[LZXM73-LO77P]</span><div style=3D"display: none">  <div>  =
        </div></div></div></div></div></div></blockquote></div><p dir=3D"=
ltr">                      </p></td>        </tr>      </tbody></table>  =
  </td>  </tr></tbody></table><p dir=3D"ltr"></p><table width=3D"100%" ce=
llpadding=3D"0" cellspacing=3D"0" border=3D"0">  <tbody><tr>    <td width=
=3D"100%" style=3D"border-collapse: collapse; border-top-color: #c5c5c5; =
border-top-style: dotted; border-top-width: 1px; padding: 15px 0">      <=
table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" sty=
le=3D"table-layout: fixed">        <tbody><tr>                      <td v=
align=3D"top" style=3D"border-collapse: collapse; padding: 0 15px; width:=
 40px">              <img width=3D"40" height=3D"40" alt=3D"" style=3D" -=
webkit-border-radius: 5px; border-radius: 5px; height: auto; line-height:=
 100%; outline: none; text-decoration: none" src=3D"https://safepalsuppor=
t.zendesk.com/images/2016/default-avatar-80.png">            </td>       =
             <td width=3D"100%" style=3D"border-collapse: collapse; margi=
n: 0; padding: 0" valign=3D"top">            <p style=3D"color: #1b1d1e; =
 font-size: 15px; line-height: 18px; margin-bottom: 0; margin-top: 0; pad=
ding: 0" dir=3D"ltr">                                                <str=
ong>SafePal Support</strong> (SafePal)                                   =
       </p>            <p style=3D"color: #bbbbbb;  font-size: 13px; line=
-height: 25px; margin-bottom: 15px; margin-top: 0; padding: 0" dir=3D"ltr=
">              Mar 27, 2023, 23:02 GMT+8            </p>                =
                    <div dir=3D"auto" style=3D"color: #2b2e2f; line-heigh=
t: 22px; margin: 15px 0"><p dir=3D"ltr" style=3D"color: #2b2e2f; line-hei=
ght: 22px; margin: 15px 0">Hi Dominic,</p><p dir=3D"ltr" style=3D"color: =
#2b2e2f; line-height: 22px; margin: 15px 0"><br></p><p dir=3D"ltr" style=3D=
"color: #2b2e2f; line-height: 22px; margin: 15px 0">Thank you very much f=
or reaching out to SafePal!</p><p dir=3D"ltr" style=3D"color: #2b2e2f; li=
ne-height: 22px; margin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #=
2b2e2f; line-height: 22px; margin: 15px 0"><br></p><p dir=3D"ltr" style=3D=
"color: #2b2e2f; line-height: 22px; margin: 15px 0">Can you please tell u=
s if your funds still not shown?</p><p dir=3D"ltr" style=3D"color: #2b2e2=
f; line-height: 22px; margin: 15px 0">Please be sure to have a powerfull =
enough internet connection ,wifi is better, if it still not working ,plea=
se resynchronize your wallet.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; =
line-height: 22px; margin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color:=
 #2b2e2f; line-height: 22px; margin: 15px 0">To resynchronize your wallet=
, please be sure that you have successfully backed up your recovery phras=
e and verified this backup.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; li=
ne-height: 22px; margin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #=
2b2e2f; line-height: 22px; margin: 15px 0">To verify your backup, please =
click your wallet name at the top of the app, select the 3 dot button nex=
t to the wallet name, select "mnemonic phrase" and write these 12/24 word=
s on a paper, in the right order (be aware that nobody can find it for yo=
u if you lose your phrase), be attentive to each letter, if you do 1 mist=
ake, for example, if you write "leak" instead of "lake" or "tell" instead=
 of "tall", you will not be able to recover your funds, and nobody will b=
e able to help you to locate the mistake.</p><p dir=3D"ltr" style=3D"colo=
r: #2b2e2f; line-height: 22px; margin: 15px 0"><br></p><p dir=3D"ltr" sty=
le=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">Once you have yo=
ur phrase on your paper, please install the Safepal app on a second phone=
, then create a password and select "software wallet/import/import via mn=
emonic", then enter the seed phrase, enter a random name and import your =
wallet.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; mar=
gin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height:=
 22px; margin: 15px 0">You will normally see your funds, if you see them,=
 the recovery is successful, so you can uninstall the app from this 2nd p=
hone, then reinstall it on your 1st phone and import the wallet with your=
 phrase.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; ma=
rgin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height=
: 22px; margin: 15px 0">Your issue should be solved after that and your X=
DC should be shown.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-heigh=
t: 22px; margin: 15px 0">Best regards,</p><p dir=3D"ltr" style=3D"color: =
#2b2e2f; line-height: 22px; margin: 15px 0">Jack</p><p dir=3D"ltr" style=3D=
"color: #2b2e2f; line-height: 22px; margin: 15px 0">SafePal Support Team<=
/p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15p=
x 0">&nbsp;</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px;=
 margin: 15px 0">SafePal--Crypto Made Simple I  <a href=3D"https://safepa=
l.com/sitemap" rel=3D"noreferrer">SafePal Official Links </a></p></div><p=
 dir=3D"ltr">                      </p></td>        </tr>      </tbody></=
table>    </td>  </tr></tbody></table><p dir=3D"ltr"></p><table width=3D"=
100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0">  <tbody><tr>    <=
td width=3D"100%" style=3D"border-collapse: collapse; border-top-color: #=
c5c5c5; border-top-style: dotted; border-top-width: 1px; padding: 15px 0"=
>      <table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D=
"0" style=3D"table-layout: fixed">        <tbody><tr>                    =
  <td valign=3D"top" style=3D"border-collapse: collapse; padding: 0 15px;=
 width: 40px">              <img width=3D"40" height=3D"40" alt=3D"" styl=
e=3D" -webkit-border-radius: 5px; border-radius: 5px; height: auto; line-=
height: 100%; outline: none; text-decoration: none" src=3D"https://safepa=
lsupport.zendesk.com/images/2016/default-avatar-80.png">            </td>=
                    <td width=3D"100%" style=3D"border-collapse: collapse=
; margin: 0; padding: 0" valign=3D"top">            <p style=3D"color: #1=
b1d1e;  font-size: 15px; line-height: 18px; margin-bottom: 0; margin-top:=
 0; padding: 0" dir=3D"ltr">                              <strong>Dominic=
</strong>                          </p>            <p style=3D"color: #bb=
bbbb;  font-size: 13px; line-height: 25px; margin-bottom: 15px; margin-to=
p: 0; padding: 0" dir=3D"ltr">              Mar 27, 2023, 05:37 GMT+8    =
        </p>                                    <div dir=3D"auto" style=3D=
"color: #2b2e2f; line-height: 22px; margin: 15px 0">My XDC is missing it'=
s balance and price again...node error appearing in the nodes page?</div>=
<p dir=3D"ltr">                      </p></td>        </tr>      </tbody>=
</table>    </td>  </tr></tbody></table></div></div><div style=3D"border-=
top-color: #eeeeee; border-top-style: solid; border-top-width: 1px; color=
: #aaaaaa;  font-size: 12px; line-height: 1.5; margin: 10px 0 14px; paddi=
ng: 10px">
    This email is a service from SafePal. Delivered by <a href=3D"https:/=
/www.zendesk.com/support/?utm_campaign=3Dtext&amp;utm_content=3DSafePal&a=
mp;utm_medium=3Dpoweredbyzendesk&amp;utm_source=3Demail-notification" sty=
le=3D"color: black" rel=3D"noreferrer">Zendesk</a></div><span style=3D"co=
lor: #FFFFFF">[LZXM73-LO77P]</span><div style=3D"display: none">  <div>  =
        </div></div></div></div></div></div></blockquote></div><p dir=3D"=
ltr">                      </p></td>        </tr>      </tbody></table>  =
  </td>  </tr></tbody></table><p dir=3D"ltr"></p><table width=3D"100%" ce=
llpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentation">  <t=
body><tr>    <td width=3D"100%" style=3D"padding: 15px 0; border-top: 1px=
 dotted #c5c5c5;">      <table width=3D"100%" cellpadding=3D"0" cellspaci=
ng=3D"0" border=3D"0" style=3D"table-layout:fixed;" role=3D"presentation"=
>        <tbody><tr>                      <td valign=3D"top" style=3D"pad=
ding: 0 15px 0 15px; width: 40px;">              <img width=3D"40" height=
=3D"40" alt=3D"" style=3D"height: auto; line-height: 100%; outline: none;=
 text-decoration: none; -webkit-border-radius: 5px; -moz-border-radius: 5=
px; border-radius: 5px;" src=3D"https://safepalsupport.zendesk.com/images=
/2016/default-avatar-80.png">            </td>                    <td wid=
th=3D"100%" style=3D"padding: 0; margin: 0;" valign=3D"top">            <=
p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans=
',Verdana,Tahoma,sans-serif; font-size: 15px; line-height: 18px; margin-b=
ottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr">        =
                                        <strong>SafePal Support</strong> =
(SafePal)                                          </p>            <p sty=
le=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Ver=
dana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-bottom=
: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr">          =
    Mar 28, 2023, 16:12 GMT+8            </p>                            =
        <div class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; l=
ine-height: 22px; margin: 15px 0"><p dir=3D"ltr" style=3D"color: #2b2e2f;=
 line-height: 22px; margin: 15px 0">Hi Dominic,</p><p dir=3D"ltr" style=3D=
"color: #2b2e2f; line-height: 22px; margin: 15px 0"><br></p><p dir=3D"ltr=
" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">Sorry but d=
id you resynchronized your app as shown in the previous email?</p><p dir=3D=
"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">We unde=
rstood that your XDC balance disapeared but we need to know if the resync=
hronization has solved it? </p><p dir=3D"ltr" style=3D"color: #2b2e2f; li=
ne-height: 22px; margin: 15px 0">Maybe you meant that you have resynchron=
ized, the funds have appeared and disapeared an hour later?</p><p dir=3D"=
ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">Also, pl=
ease copy and past us your XDC address if you still have the issue.</p><p=
 dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">=
<br></p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin=
: 15px 0">Appreciate your cooperation.</p><p dir=3D"ltr" style=3D"color: =
#2b2e2f; line-height: 22px; margin: 15px 0"><br></p><p dir=3D"ltr" style=3D=
"color: #2b2e2f; line-height: 22px; margin: 15px 0"><br></p><p dir=3D"ltr=
" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">Best regard=
s,</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: =
15px 0">Jack</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px=
; margin: 15px 0">SafePal Support Team</p><p dir=3D"ltr" style=3D"color: =
#2b2e2f; line-height: 22px; margin: 15px 0">&nbsp;</p><p dir=3D"ltr" styl=
e=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">SafePal--Crypto M=
ade Simple I  <a href=3D"https://safepal.com/sitemap" rel=3D"noopener nor=
eferrer">SafePal Official Links </a></p></div><p dir=3D"ltr">            =
          </p></td>        </tr>      </tbody></table>    </td>  </tr></t=
body></table><p dir=3D"ltr"></p><table width=3D"100%" cellpadding=3D"0" c=
ellspacing=3D"0" border=3D"0" role=3D"presentation">  <tbody><tr>    <td =
width=3D"100%" style=3D"padding: 15px 0; border-top: 1px dotted #c5c5c5;"=
>      <table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D=
"0" style=3D"table-layout:fixed;" role=3D"presentation">        <tbody><t=
r>                      <td valign=3D"top" style=3D"padding: 0 15px 0 15p=
x; width: 40px;">              <img width=3D"40" height=3D"40" alt=3D"" s=
tyle=3D"height: auto; line-height: 100%; outline: none; text-decoration: =
none; -webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius:=
 5px;" src=3D"https://safepalsupport.zendesk.com/images/2016/default-avat=
ar-80.png">            </td>                    <td width=3D"100%" style=3D=
"padding: 0; margin: 0;" valign=3D"top">            <p style=3D"font-fami=
ly:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,san=
s-serif; font-size: 15px; line-height: 18px; margin-bottom: 0; margin-top=
: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr">                            =
  <strong>Dominic</strong>                          </p>            <p st=
yle=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Ve=
rdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-botto=
m: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr">         =
     Mar 27, 2023, 23:14 GMT+8            </p>                           =
         <div class=3D"zd-comment zd-comment-pre-styled" dir=3D"auto"><p =
style=3D"margin-top: 0px" dir=3D"ltr">It started to show up after about a=
n hour....this is the second time it happened in a week... But it's only =
with the XDC - XRC TOKEN <br> MY XRP AND XLM I don't have any issues with=
 the balance and price being displayed...<br></p> =

<div><p dir=3D"ltr">--<br> Sent from myMail for Android</p></div>Tuesday,=
 28 March 2023, 02:03am +11:00 from SafePal Support (SafePal) <a href=3D"=
mailto:support@safepalsupport.zendesk.com" rel=3D"noreferrer">support@saf=
epalsupport.zendesk.com</a>:<br><br><blockquote style=3D"border-left-colo=
r: #FC2C38; border-left-style: solid; border-left-width: 1px; margin: 0px=
 0px 0px 10px; padding: 0px 0px 0px 10px"><div><div><div><div><div style=3D=
"color: #444444;  font-size: 12px; line-height: 1.5; padding: 10px"><p di=
r=3D"ltr">Your request (133653) has been updated. To add additional comme=
nts, reply to this email or click the link below:<br><a href=3D"https://s=
afepalsupport.zendesk.com/hc/requests/133653" rel=3D"noreferrer">https://=
safepalsupport.zendesk.com/hc/requests/133653</a></p><p dir=3D"ltr"></p><=
div style=3D"margin-top: 25px"><table width=3D"100%" cellpadding=3D"0" ce=
llspacing=3D"0" border=3D"0">  <tbody><tr>    <td width=3D"100%" style=3D=
"border-collapse: collapse; border-top-color: #c5c5c5; border-top-style: =
dotted; border-top-width: 1px; padding: 15px 0">      <table width=3D"100=
%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"table-layout=
: fixed">        <tbody><tr>                      <td valign=3D"top" styl=
e=3D"border-collapse: collapse; padding: 0 15px; width: 40px">           =
   <img width=3D"40" height=3D"40" alt=3D"" style=3D" -webkit-border-radi=
us: 5px; border-radius: 5px; height: auto; line-height: 100%; outline: no=
ne; text-decoration: none" src=3D"https://safepalsupport.zendesk.com/imag=
es/2016/default-avatar-80.png">            </td>                    <td w=
idth=3D"100%" style=3D"border-collapse: collapse; margin: 0; padding: 0" =
valign=3D"top">            <p style=3D"color: #1b1d1e;  font-size: 15px; =
line-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0" dir=3D"lt=
r">                                                <strong>SafePal Suppor=
t</strong> (SafePal)                                          </p>       =
     <p style=3D"color: #bbbbbb;  font-size: 13px; line-height: 25px; mar=
gin-bottom: 15px; margin-top: 0; padding: 0" dir=3D"ltr">              Ma=
r 27, 2023, 23:02 GMT+8            </p>                                  =
  <div dir=3D"auto" style=3D"color: #2b2e2f; line-height: 22px; margin: 1=
5px 0"><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin:=
 15px 0">Hi Dominic,</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-heig=
ht: 22px; margin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #2b2e2f;=
 line-height: 22px; margin: 15px 0">Thank you very much for reaching out =
to SafePal!</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px;=
 margin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-hei=
ght: 22px; margin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #2b2e2f=
; line-height: 22px; margin: 15px 0">Can you please tell us if your funds=
 still not shown?</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height:=
 22px; margin: 15px 0">Please be sure to have a powerfull enough internet=
 connection ,wifi is better, if it still not working ,please resynchroniz=
e your wallet.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22=
px; margin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-=
height: 22px; margin: 15px 0">To resynchronize your wallet, please be sur=
e that you have successfully backed up your recovery phrase and verified =
this backup.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px=
; margin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-he=
ight: 22px; margin: 15px 0">To verify your backup, please click your wall=
et name at the top of the app, select the 3 dot button next to the wallet=
 name, select "mnemonic phrase" and write these 12/24 words on a paper, i=
n the right order (be aware that nobody can find it for you if you lose y=
our phrase), be attentive to each letter, if you do 1 mistake, for exampl=
e, if you write "leak" instead of "lake" or "tell" instead of "tall", you=
 will not be able to recover your funds, and nobody will be able to help =
you to locate the mistake.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; lin=
e-height: 22px; margin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #2=
b2e2f; line-height: 22px; margin: 15px 0">Once you have your phrase on yo=
ur paper, please install the Safepal app on a second phone, then create a=
 password and select "software wallet/import/import via mnemonic", then e=
nter the seed phrase, enter a random name and import your wallet.</p><p d=
ir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0"><b=
r></p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: =
15px 0">You will normally see your funds, if you see them, the recovery i=
s successful, so you can uninstall the app from this 2nd phone, then rein=
stall it on your 1st phone and import the wallet with your phrase.</p><p =
dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0"><=
br></p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin:=
 15px 0">Your issue should be solved after that and your XDC should be sh=
own.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin=
: 15px 0">Best regards,</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-h=
eight: 22px; margin: 15px 0">Jack</p><p dir=3D"ltr" style=3D"color: #2b2e=
2f; line-height: 22px; margin: 15px 0">SafePal Support Team</p><p dir=3D"=
ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">&nbsp;</=
p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px=
 0">SafePal--Crypto Made Simple I  <a href=3D"https://safepal.com/sitemap=
" rel=3D"noreferrer">SafePal Official Links </a></p></div><p dir=3D"ltr">=
                      </p></td>        </tr>      </tbody></table>    </t=
d>  </tr></tbody></table><p dir=3D"ltr"></p><table width=3D"100%" cellpad=
ding=3D"0" cellspacing=3D"0" border=3D"0">  <tbody><tr>    <td width=3D"1=
00%" style=3D"border-collapse: collapse; border-top-color: #c5c5c5; borde=
r-top-style: dotted; border-top-width: 1px; padding: 15px 0">      <table=
 width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D=
"table-layout: fixed">        <tbody><tr>                      <td valign=
=3D"top" style=3D"border-collapse: collapse; padding: 0 15px; width: 40px=
">              <img width=3D"40" height=3D"40" alt=3D"" style=3D" -webki=
t-border-radius: 5px; border-radius: 5px; height: auto; line-height: 100%=
; outline: none; text-decoration: none" src=3D"https://safepalsupport.zen=
desk.com/images/2016/default-avatar-80.png">            </td>            =
        <td width=3D"100%" style=3D"border-collapse: collapse; margin: 0;=
 padding: 0" valign=3D"top">            <p style=3D"color: #1b1d1e;  font=
-size: 15px; line-height: 18px; margin-bottom: 0; margin-top: 0; padding:=
 0" dir=3D"ltr">                              <strong>Dominic</strong>   =
                       </p>            <p style=3D"color: #bbbbbb;  font-=
size: 13px; line-height: 25px; margin-bottom: 15px; margin-top: 0; paddin=
g: 0" dir=3D"ltr">              Mar 27, 2023, 05:37 GMT+8            </p>=
                                    <div dir=3D"auto" style=3D"color: #2b=
2e2f; line-height: 22px; margin: 15px 0">My XDC is missing it's balance a=
nd price again...node error appearing in the nodes page?</div><p dir=3D"l=
tr">                      </p></td>        </tr>      </tbody></table>   =
 </td>  </tr></tbody></table></div></div><div style=3D"border-top-color: =
#eeeeee; border-top-style: solid; border-top-width: 1px; color: #aaaaaa; =
 font-size: 12px; line-height: 1.5; margin: 10px 0 14px; padding: 10px">
    This email is a service from SafePal. Delivered by <a href=3D"https:/=
/www.zendesk.com/support/?utm_campaign=3Dtext&amp;utm_content=3DSafePal&a=
mp;utm_medium=3Dpoweredbyzendesk&amp;utm_source=3Demail-notification" sty=
le=3D"color: black" rel=3D"noreferrer">Zendesk</a></div><span style=3D"co=
lor: #FFFFFF">[LZXM73-LO77P]</span><div style=3D"display: none">  <div>  =
        </div></div></div></div></div></div></blockquote></div><p dir=3D"=
ltr">                      </p></td>        </tr>      </tbody></table>  =
  </td>  </tr></tbody></table><p dir=3D"ltr"></p><table width=3D"100%" ce=
llpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentation">  <t=
body><tr>    <td width=3D"100%" style=3D"padding: 15px 0; border-top: 1px=
 dotted #c5c5c5;">      <table width=3D"100%" cellpadding=3D"0" cellspaci=
ng=3D"0" border=3D"0" style=3D"table-layout:fixed;" role=3D"presentation"=
>        <tbody><tr>                      <td valign=3D"top" style=3D"pad=
ding: 0 15px 0 15px; width: 40px;">              <img width=3D"40" height=
=3D"40" alt=3D"" style=3D"height: auto; line-height: 100%; outline: none;=
 text-decoration: none; -webkit-border-radius: 5px; -moz-border-radius: 5=
px; border-radius: 5px;" src=3D"https://safepalsupport.zendesk.com/images=
/2016/default-avatar-80.png">            </td>                    <td wid=
th=3D"100%" style=3D"padding: 0; margin: 0;" valign=3D"top">            <=
p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans=
',Verdana,Tahoma,sans-serif; font-size: 15px; line-height: 18px; margin-b=
ottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr">        =
                                        <strong>SafePal Support</strong> =
(SafePal)                                          </p>            <p sty=
le=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Ver=
dana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-bottom=
: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr">          =
    Mar 27, 2023, 23:02 GMT+8            </p>                            =
        <div class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; l=
ine-height: 22px; margin: 15px 0"><p dir=3D"ltr" style=3D"color: #2b2e2f;=
 line-height: 22px; margin: 15px 0">Hi Dominic,</p><p dir=3D"ltr" style=3D=
"color: #2b2e2f; line-height: 22px; margin: 15px 0"><br></p><p dir=3D"ltr=
" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">Thank you v=
ery much for reaching out to SafePal!</p><p dir=3D"ltr" style=3D"color: #=
2b2e2f; line-height: 22px; margin: 15px 0"><br></p><p dir=3D"ltr" style=3D=
"color: #2b2e2f; line-height: 22px; margin: 15px 0"><br></p><p dir=3D"ltr=
" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">Can you ple=
ase tell us if your funds still not shown?</p><p dir=3D"ltr" style=3D"col=
or: #2b2e2f; line-height: 22px; margin: 15px 0">Please be sure to have a =
powerfull enough internet connection ,wifi is better, if it still not wor=
king ,please resynchronize your wallet.</p><p dir=3D"ltr" style=3D"color:=
 #2b2e2f; line-height: 22px; margin: 15px 0"><br></p><p dir=3D"ltr" style=
=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">To resynchronize y=
our wallet, please be sure that you have successfully backed up your reco=
very phrase and verified this backup.</p><p dir=3D"ltr" style=3D"color: #=
2b2e2f; line-height: 22px; margin: 15px 0"><br></p><p dir=3D"ltr" style=3D=
"color: #2b2e2f; line-height: 22px; margin: 15px 0">To verify your backup=
, please click your wallet name at the top of the app, select the 3 dot b=
utton next to the wallet name, select "mnemonic phrase" and write these 1=
2/24 words on a paper, in the right order (be aware that nobody can find =
it for you if you lose your phrase), be attentive to each letter, if you =
do 1 mistake, for example, if you write "leak" instead of "lake" or "tell=
" instead of "tall", you will not be able to recover your funds, and nobo=
dy will be able to help you to locate the mistake.</p><p dir=3D"ltr" styl=
e=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0"><br></p><p dir=3D=
"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">Once yo=
u have your phrase on your paper, please install the Safepal app on a sec=
ond phone, then create a password and select "software wallet/import/impo=
rt via mnemonic", then enter the seed phrase, enter a random name and imp=
ort your wallet.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: =
22px; margin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #2b2e2f; lin=
e-height: 22px; margin: 15px 0">You will normally see your funds, if you =
see them, the recovery is successful, so you can uninstall the app from t=
his 2nd phone, then reinstall it on your 1st phone and import the wallet =
with your phrase.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height:=
 22px; margin: 15px 0"><br></p><p dir=3D"ltr" style=3D"color: #2b2e2f; li=
ne-height: 22px; margin: 15px 0">Your issue should be solved after that a=
nd your XDC should be shown.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; l=
ine-height: 22px; margin: 15px 0">Best regards,</p><p dir=3D"ltr" style=3D=
"color: #2b2e2f; line-height: 22px; margin: 15px 0">Jack</p><p dir=3D"ltr=
" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">SafePal Sup=
port Team</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; m=
argin: 15px 0">&nbsp;</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-hei=
ght: 22px; margin: 15px 0">SafePal--Crypto Made Simple I  <a href=3D"http=
s://safepal.com/sitemap" rel=3D"noopener noreferrer">SafePal Official Lin=
ks </a></p></div><p dir=3D"ltr">                      </p></td>        </=
tr>      </tbody></table>    </td>  </tr></tbody></table><p dir=3D"ltr"><=
/p><table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0"=
 role=3D"presentation">  <tbody><tr>    <td width=3D"100%" style=3D"paddi=
ng: 15px 0; border-top: 1px dotted #c5c5c5;">      <table width=3D"100%" =
cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"table-layout:fi=
xed;" role=3D"presentation">        <tbody><tr>                      <td =
valign=3D"top" style=3D"padding: 0 15px 0 15px; width: 40px;">           =
   <img width=3D"40" height=3D"40" alt=3D"" style=3D"height: auto; line-h=
eight: 100%; outline: none; text-decoration: none; -webkit-border-radius:=
 5px; -moz-border-radius: 5px; border-radius: 5px;" src=3D"https://safepa=
lsupport.zendesk.com/images/2016/default-avatar-80.png">            </td>=
                    <td width=3D"100%" style=3D"padding: 0; margin: 0;" v=
align=3D"top">            <p style=3D"font-family:'Lucida Grande','Lucida=
 Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 15px; =
line-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0; color:#1b=
1d1e;" dir=3D"ltr">                              <strong>Dominic</strong>=
                          </p>            <p style=3D"font-family:'Lucida=
 Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; f=
ont-size: 13px; line-height: 25px; margin-bottom: 15px; margin-top: 0; pa=
dding: 0; color:#bbbbbb;" dir=3D"ltr">              Mar 27, 2023, 05:37 G=
MT+8            </p>                                    <div class=3D"zd-=
comment" dir=3D"auto" style=3D"color: #2b2e2f; line-height: 22px; margin:=
 15px 0">My XDC is missing it's balance and price again...node error appe=
aring in the nodes page?</div><p dir=3D"ltr">                      </p></=
td>        </tr>      </tbody></table>    </td>  </tr></tbody></table></d=
iv>
  </div>
  <div style=3D"padding: 10px; line-height: 1.5; font-family: 'Lucida Gra=
nde',Verdana,Arial,sans-serif; font-size: 12px; color: #aaaaaa; margin: 1=
0px 0 14px 0; padding-top: 10px; border-top: 1px solid #eeeeee;">
    This email is a service from SafePal. Delivered by <a href=3D"https:/=
/www.zendesk.com/support/?utm_campaign=3Dtext&amp;utm_content=3DSafePal&a=
mp;utm_medium=3Dpoweredbyzendesk&amp;utm_source=3Demail-notification" sty=
le=3D"color:black;" target=3D"_blank">Zendesk</a>
  </div>
<span style=3D"color:#FFFFFF" aria-hidden=3D"true">[LZXM73-LO77P]</span>

<div itemscope=3D"" itemtype=3D"http://schema.org/EmailMessage" style=3D"=
display:none">  <div itemprop=3D"action" itemscope=3D"" itemtype=3D"http:=
//schema.org/ViewAction">    <link itemprop=3D"url" href=3D"https://safep=
alsupport.zendesk.com/hc/requests/133653">    <meta itemprop=3D"name" con=
tent=3D"View ticket">  </div></div></body></html>=

----==_mimepart_642403768db41_554a383254d--